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Today’s guest, Chelsea Martin, is a Co-Owner of Noms Bake Shop, the industry expert in corporate gifting that leaves a lasting impression with clients, partners, and prospects. In a noisy world of email marketing and forgettable corporate tchotchkes, Chelsea’s team at Noms Bake Shop provides a premium solution to corporate and personal gifting that delights clients and showcases your brand. Chelsea is dedicated to helping companies make an impact with premium customized gifts that will actually be enjoyed. Welcome to the show, Chelsea!

What Expert Authority World™ is saying about the show:

  • Now I know
    January 22, 2021 by Margo Lovett from United States

    Mario, I see how active and generous you are in Podcast Paradise. Today, I listened to a few of your shows - episodes 1 & 59. Episode 1 brought me into the moment of prayer. You produced a show according to the Spirit. Now I know why you are so generous, able to operate from your seat of genius. Margo Lovett

  • Keeping the Books
    January 15, 2021 by E-World from United States

    Great interview with Judith keeping Net Profits as key thing to look at. Interesting point she made some owners make 30 millions but not enough Net to take a paycheck.

  • Excellent podcast
    January 12, 2021 by Atomickitten99 from United States

    I’m enjoying the guest interviews. They are packed full of great nuggets! Thank you.

  • Unique - Engaging - Bold
    January 2, 2021 by Paul D Johnson from United States

    As host of interveiw based The God Zone Show podcast I fournd Mario's show uniquely valuable in providing inpriation and engouragment for my work.

  • Fun, insightful, and quality production
    December 23, 2020 by koltrass from United States

    Mario brings in top-notch guests for engaging conversations on a variety of topics. Moreover, his attention to technical (e.g. audio, editing) quality is obvious and makes a difference. Listen to be entertained and enlightened!

  • Inspiring interviews to take the next step!
    December 12, 2020 by BillableWithBaby from United States

    Inspiring interviews with interesting entrepreneurs inform and motivate you to take things to the next level. Always good things to learn and implement. Thank you Mario!

  • Pure value, I love it
    December 4, 2020 by Jdoggg222 from United States

    Mario has a way of asking the questions I am wondering as the guest is speaking. He seems to intentionally ask the questions that most benefit you as a listener. Great podcast!

  • Loved the Craig Handley Episode
    November 13, 2020 by MHillfan from United States

    Mario’s energy is infectious and Craig Handley is a character and some. But really every episode brings out the uniqueness of each guest. This pod has become one of my must listens›

  • Inspiring. Informative.
    November 6, 2020 by SunDevil from United States

    Mario is incredibly inspiring and does something few other podcast hosts can manage to do… allow his guests to actuall talk at length and answer his questions. He offers great information and I really appreciate that he is invested in what his guests have to offer as well. Other podcasts come across as an ego stroke for the host, but this podcast is truly here to help guests share their stories as well to the benefit of the listener. Worth subscribing.

  • Game changer
    October 30, 2020 by TimLawson21 from United States

    This podcast is informative and inspiring. I love it!

  • If you are a wanna be entrepreneur look no further!
    October 23, 2020 by Elisa Di Napoli from United Kingdom

    Great podcast full of interesting insights. The host is engaging and thoughtful and I can say I have enjoyed listening to each episode!

  • Amazing Interviews not to miss!!!
    October 16, 2020 by Jbower1282 from United States

    Consistantly uniques interviews or amazing people really making it happen.

  • Mario is a great host with great questions!
    October 16, 2020 by alexdesigns from United States

    Take a few minutes out of your day to listen to Mario. He is a super smart guy and I love the questions he asks his guests.

  • A great podcast for dreamers and do-ers!
    October 16, 2020 by Chiquita2727 from United States

    Lots of great information and inspiration for anyone who wants to turn dreams into reality. Mario brings a lot of spot-on information to this podcast.

  • Great Show
    October 9, 2020 by Palminchen from London from United Kingdom

    Love the broad selection of topics for inner

  • Amazing inspirational stories
    October 9, 2020 by colas_18 from United Kingdom

    This podcast is so good. The stories from the people sharing their stories about their struggles in life and how they overcame these struggles is just inspirational and helped me push harder when things get tough. Keep up the good work with these amazing interviews Mario.

  • Fantastic
    October 9, 2020 by sttoggyigctdrvy from United States

    Mario goes above & beyond on his show. Lots of great information for his listeners!

  • Top Learning
    October 2, 2020 by BLNT PPTT from Hungary

    Love hearing these great interviews with a great host. Keep up the good work!

  • Mario inspires!
    September 18, 2020 by Fatherof10yrold from United States

    These interviews are fantastic. Mario inspires with great questions that draw out great answers from his guests!

  • Expert authority!
    September 18, 2020 by Tara Williams Phone from United States

    Mario shares some amazing people on this podcast and they have some gold to share!

  • Great show!
    September 10, 2020 by Karen @ Interview Valet from United States

    Mario is an awesome podcast host! I love the FB Live interviews and the opportunity for listeners to engage in real time. The audio and video quality is spot on every time. Be sure to subscribe so you don't miss anything! You won't be sorry.

  • A Podcasters Inspiration!
    August 14, 2020 by JamieKullman from United States

    Mario has so much insight and delivers such incredible value through his show. I just started listening, but I've already learned so much from him and his wonderful interviews. Keep up the awesome work!!

  • Quality professionalism
    August 6, 2020 by VirtForce from United States

    I can’t say enough about how pristine and professional Mario is in his interviews. He truly wants his guests to have the best experience and recording possible. And not to mention he is fun and knows how to put people at ease in front of the camera.

  • How to conquer your limiting beliefs
    July 31, 2020 by Dave4syth from United States

    Listen to episode 103 an dlearn how to overcome your limiting beliefs. Great advice.

  • I can’t believe how much I learned in just one episode
    July 29, 2020 by AwesomeMontana from United States

    Mario is knowledgeable, curious and able to bring great guests that deliver value that every business needs to understand! Outstanding podcast!

  • Great content!
    July 15, 2020 by Cory Lee Leadership from United States

    Mario does a great job of providing relevant information and bringing on guests to share their expertise in a variety of fields. Highly recommend his podcast!

  • Fascinating interviews
    July 10, 2020 by Bill Ringle from United States

    Mario brings on accomplished guests and draws out their expertise and stories in a way that leaves me on the edge of my seat. Keep up the great work, Mario!

  • Love It!
    June 26, 2020 by Laura Moreno Cabanillas from India

    Loving this podcasts, an entrepreneur I really appreciate the energy and passion being shared to help us grow our business. Keep up the great work.

  • Boost my Amazon sales!
    June 19, 2020 by SurvivalDad from United States

    I tap Amazon as one of my sales channels and your interview with John Ghiorso was an eye-opener. Ignore at your own peril!

  • Love It!
    June 16, 2020 by LauraMore from United States

    I loved the Memorial Day episode, Mario! Thanks so much for creating this awesome podcast!

  • Flawless interview style
    May 29, 2020 by GninraeL14 from United States

    Mario makes everyone appear even more interesting to me. Great format and style!

  • Come here for value
    May 29, 2020 by Joshua User 202! from Canada

    Really appreciated this podcast for the raw, genuine interviews. Love it!

  • Crisp and interesting interviews
    May 22, 2020 by Joel Goobich from United States

    As someone who created one of the first podcasts dedicated to video marketing, I was very impressed by your recent episode about using video. Your interview style is crisp and interesting

  • If you are in business, this podcast needs to be on your playlist.
    May 22, 2020 by Macstephen1 from United States

    Mario has a great conversational style that helps his guests shine. This show is a must if you have an entrepreneurial spirit. It provides thought provoking content that will help any businessperson in their quest for success.

  • New Subscriber here and on your YouTube Channel
    May 15, 2020 by Angela Brown Oberer from United States

    Wow Mario you have a real knack for interviewing. You ask great questions and have a fun way of keeping the conversations lively and interesting. After listening to your episode with Owen Video I subscribed to your podcast and then I hunted you down on YouTube. High Five and great job!

  • Very Professional & Engaging Show!
    May 15, 2020 by Mitche Graf from United States

    Mario is extremely engaging and can hold your attention, and is a great interviewer! He has some great guests that really get into the details of running a successful business. Keep up the great work Mario!

  • Great Content
    May 10, 2020 by Pilar S. from United States

    Excellent! LOTS of advice from experts. The most recent episode talks about speaking–a must-listen for anyone who presents or is thinking about presenting.

  • Great content!
    May 1, 2020 by @Mentally_Strong from United States

    I really enjoy your podcast each time I listen. The content helps any entreprenur level up with they do. Keep it up and thanks for each episode.

  • Professional and Informative
    May 1, 2020 by Bruce at Mindfulness Mode from Canada

    Mario Fachini is an excellent interviewer and has terrific guests on the show. I highly recommend this podcast.

  • Great Podcast
    May 1, 2020 by Amber Fuhriman from United States

    I love the topic of this podcast. The episode with Tod Lindsay is super super helpful!!

  • Great find!
    May 1, 2020 by Reed Stiles from United States

    Great message and content. Stumbled upon this due to the cool logo, stayed for the content.

  • Great show and great host!
    May 1, 2020 by Laurapowers44 from United States

    Love what Mario offers! So glad he is doing his show and providing all this helpful info! Keep them coming!

  • Walks the walk
    May 1, 2020 by Me15463 from United States

    Mario encapsulates everything he talks about on the show. Be sure to tune in to this!

  • Honest and authentic
    April 17, 2020 by Deano3622 from United Kingdom

    Wow, just come across this podcast. Mario is such an awesome guy. He comes across so honest and genuine. Loved the content. I honestly don’t know where you find the time?! Keep it up Mario, love how honest and real you are!

  • Great and insightful!
    March 7, 2020 by Karty12345 from Australia

    I really enjoyed this podcast, so much relevant content. Thank you!

  • So much Value..!
    February 28, 2020 by Alex Dali Rizo from United States

    Great content, I really recommend this to any Entrepreneur looking to excel in their path, Mario brings topic experts to teach and inspire your day

  • Inspirational Intentional Information
    February 28, 2020 by 10Kforte from United States

    This podcast shares the stories from people that are doing whatever it takes to rise up and help others along the way. “What Are You Made Of” is one of the many messages shared on the podcast. There are so many takeaways that are applicable to anyone. I really enjoyed listening.

  • Wow!
    February 25, 2020 by Tyscoaching from Australia

    Just listened to the 'rescue site AED Program' episode! If you love epic stories and inspirational people, this is the podcast for you!

  • Motivation on Tap
    February 7, 2020 by AnthonyPGarcia from United States

    Mario brings on some of the most impactful entrepreneurs to hear from. He dives into the key performance factors of their business. He extracts information very well and keeps the show flowing very smoothly. Definitely a show to subscribe to!

  • Starting a Movement
    February 7, 2020 by JustMe2say from United States

    There are many areas of business and entrepreneurs have an opporunity to gain some insight with this podcast. Excellent interviews!

  • Great Podcast For Entrepreneurs!
    February 7, 2020 by The Big Game Hunter from United States

    Full of knowledgeable guests and useful information that will help you accomplish your goals in business and in life!

  • Mario Truly Care About His Guests
    February 7, 2020 by Podcast Junkies from United States

    Having met Mario and spent time with him at Podfest I can truly say that he is passionate about his show. He’s genuine and that clearly comes through in his own story and what he brings to every interview.

  • Put your thinking cap on!
    January 27, 2020 by Cliff Duvernois from United States

    This is probably one of the most information dense podcasts I’ve listened to in many moons. Each episode could easily be expanded out into 2 or 3 hours. Mario does a great job of asking the right questions to get his guests to reveal great tips, tricks and advice. Sure a lot of information can be applied to an entrepreneur but I found a lot of advice applicable to my personal life. This podcast is definitely worth my time to listen to and I’m looking forward to more episodes to come. Great job!

  • Relavant for anyone!
    January 17, 2020 by HarloB from United States

    I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!

  • Mario nails it!
    January 17, 2020 by Mickiezada from United States

    I've listened to Mario for a long time...his podcast is well produced, his guests are influencers and authentic authority, and chock full of insights and inspiration for entrepreneurs. Love it!

  • Mario is the real deal
    January 9, 2020 by jamesnewcomb.io from United States

    I’ve known Mario personally and professionally for over a year now. He is genuinely interested in helping people succeed, and consistently over delivers in his interactions and valuable advice with fellow entrepreneurs, podcasters, what have you. In this era of showmen who “give value” only if they think they’ll get something in return, Mario stands out as a man among men. Listen to his show and learn what true leadership and value in the marketplace mean.

  • Listening On My Entrepreneurial Journey
    January 3, 2020 by FromLisa2 from United States

    I was surprised when I stumbled over the servant leadership that shows up in these episodes. It's collaborative. It's focused on relationships with clients versus transactions. I especially enjoyed the episode on getting clients without "selling" because it's more about genuine relationship building.

  • A Gift
    December 25, 2019 by Lisa Vogt from United States

    Mario uses all his talents, gifts and abilities to produce this life affirming show. It's incredible that we are able to grow our abilities and develop our talents and gifts just through subscribing and listening. Thank you Mario!

  • This show is ON FIRE!
    December 14, 2019 by tibor.mindsethorizon from United States

    Love your show Mario! Your niche is close to mine but I focus more on mindset and manifestation in a business setting. I tuned into episode #103 with Karen Brown which is dope! Keep up the great work!

  • Entrepreneur Must Listen
    November 30, 2019 by HWoodwriter from United States

    If you’re an entrepreneur this is a must listen show. So many inside tips and thought processes behind moving your business forward. Mario does a great job with the guests by asking the right questions at the right time. He and his guests give the information you need to grow your business and leadership skills.

  • What a show!!
    October 26, 2019 by CWLuecke from United States

    Man, do I love interviews with world-changers! Mario does an excellent job gathering the cream of the crop for his show and giving insightful interviews. Check it out!

  • Loved it!
    October 25, 2019 by Seodrigo from United States

    This interview was very enjoyable. Mario brought on a wise guest by the name of Michael Lauria. I loved the interview and Michael's perspective on the topic. He had wonderful insights and around min 31, he hit something very profound. Excited to share what I learned today with others. Way to go!

  • Great listen
    October 25, 2019 by trinity3712 from United States

    Good listen. Great range of guests and topics. Something here is you keep listening will help you in many areas of life and leadership b

  • Great Knowledge!
    October 18, 2019 by Jon Vroman FRD from United States

    Great show Mario! So much valuable information in one episode!

  • Excellent show, very imformative!
    October 5, 2019 by Shaolin Soprano from United States

    Mario loving the podcast bro, great content, immense value. Enjoying these interviews!!!

  • Helpful Information!
    October 4, 2019 by The Medicare Nation from United States

    Love the valuable information on these episodes! Lots of tips & tricks for every Entrepreneur to use. Kudos Mario! Diane Daniels Host of Medicare Nation

  • Love Mario’s Attitude
    September 12, 2019 by marisaimon from United States

    Mario’s heart shines through his interviews, making these fun and positive, and the people he brings on offer such a wealth of knowledge.

  • Lots of Great Info!
    September 6, 2019 by DarlajPowell from United States

    Mario provides lots of great info and advice in this 7 day a week show.

  • Great Content!
    August 31, 2019 by LanceJohnson_ from United States

    Mario does a great job of share valuable information that every entrepreneur could use and apply to their journey. Great work! 🙂

  • Important information!
    August 31, 2019 by Allmenow from United States

    Very engaging information. Mario draws out experiences and knowledge from his guests. Loved the show!

  • Difference-Maker
    August 21, 2019 by Unlimited Beliefs from United States

    Mario is a master at bringing out, shining a light on, and internalizing the difference-making mindset. His knowledge and experience and mission enable him to synthesize information into diamonds for all of us! What you want is accessible by taking in this show!

  • Excellent Information
    August 21, 2019 by Stallion golf from United States

    Great advice and information with a wonderful blend of topics! Loved the episode with the british healthcare professional and the ideas shared on how to make the industry better.

  • Motivating and valuable information
    August 16, 2019 by Calvin Javier from United States

    Great insight on mindset from business leaders and entrepreneurs making things happen. Definitely worth your attention. Will be listening and learning more!

  • Good information
    August 2, 2019 by FIRE NATION! from United States

    Engaging interview with a british health pro, I was surprised to hear the similarties and the application she has for making healthcare better

  • Greatness
    August 2, 2019 by MiaSportFanatic from United States

    Have had the chance to listen to one show so far but man, we should be paying for this information. Lots of greatness. Thanks for the heart to serve.

  • Listen to the experts - and thrive!
    July 28, 2019 by The Marketing Book Podcast from United States

    There's a lot of advice out there these days but, sadly, a lot (and I mean a LOT) of is from people with little to no expertise. That's not the case with this gem of a show. Listen to what the experts say and profit from the experience!

  • Show is amazing!
    July 26, 2019 by BestMorningRoutineEver from United States

    I love learning about mindset and how to master my thoughts. This show provide the tools!

  • Great show!
    July 19, 2019 by Jefferson_79 from United States

    Great information for all businesses.

  • Good value!
    July 12, 2019 by Audrey purplele from United States

    Great information that applies to any business! I really felt he provided value for my time.

  • Interesting Topic
    July 6, 2019 by Real Estate Journeys Podcast from United States

    Interesting topic. Great interviews. Keep up the hard work!

  • Helpful Advice from Experts
    June 14, 2019 by ichuck2 from United States

    Mario talks to experts in a wide range of subject matters and asks good questions to pull out helpful advice.

  • What a great show!
    June 14, 2019 by Christopher List from United States

    Mario really brings out the best in his guests. The police dog trainer had such a great story. Can’t wait to hear more!

  • Great!!!
    June 11, 2019 by tommye w-c from United States

    Great podcast, awesome guests, incredible host!!!

  • Fun & informative
    June 11, 2019 by Saoirse Sky from United States

    Some people want something fun, others want something informative. This podcast gives you both!

  • Great show!
    June 10, 2019 by CJThomas6 from United States

    Very inspirational show! Appreciate the advice and thoughts shared by the host and his guests!

  • Great podcast
    June 10, 2019 by Rosie81200 from United States

    Great podcast! Love hearing about the guests’ journeys and what they learned from them.

  • Never Stop Learning!
    June 10, 2019 by Terri in Fairhope from United States

    Tune in to this great podcast and host! You're probably really good at what you do (top of your game...an Expert Authority), but there is always more to learn...streamline processes and gain more freedom in your life. It's not always about the bottom line. This one is worth a listen!

  • Amazing!
    June 10, 2019 by KatieHBrooks from United States

    If you're looking for inspiration, tune in to listen to Mario and his top notch guests. I find that I am always much more motivated after listening to an episode of Expert Authority Effect!

  • Wonderful show!
    June 10, 2019 by @IV-Heather Tieben from United States

    Mario is a great host & puts on a wonderful show. The quality of his interview guests and entire production is impeccable, I couldn't recommend Expert Authority Effect more!

  • You Will Not Be Disappointed!
    June 10, 2019 by Composer 1853 from United States

    Mario does such a great job of engaging his guests from several different disciplines.

  • The hardest working man in Podcasting
    June 7, 2019 by EOFire.com from United States

    Mario brings the HEAT with real energy and FIRE...don't miss the meteoric rise of this show! ~ John Lee Dumas

  • Great interviews and guests!
    May 31, 2019 by Mel Good Karma from United States

    Thanks for hosting such great interview guests. Look forward to hearing more and kudos on so many a week and also videos!

  • Fantastic
    May 31, 2019 by Jason A. Duprat from United States

    Awesome podcast, going to be adding this one to my list. Interesting topics with great interviews, good sound quality.

  • Enjoying!
    May 31, 2019 by Slordan from United Kingdom

    Enjoy listening to Mario and how he opens up the conversations to ensure it’s as relevant to us as listeners!

  • Nice variety and interesting topics
    May 31, 2019 by emjgreen from United States

    Love the variety of topics presented here on this show. Looking forward to listening to more of Mario's show.

  • Great Content! Great Interviews!
    May 24, 2019 by No BS Mompreneur from United States

    Wow! Really enjoy listening to all these fabulous expert authorities!! Lots of valuable take aways that I can implement into my life. I will continue to listen and share with others!! A+++

  • A great addition to build authority and create an impact
    May 24, 2019 by Cloris Kylie from United States

    A great addition to build authority and create an impact. Also, a different twist on the topic. Engaging. 5 stars!

  • Filled with motivation and ideas
    May 20, 2019 by Thomas O'Grady, PhD from United States

    Mario does a great job interviewing and pulling the stories behind people's stories or success. Good pleasant listen. If you are in a journey of your own, these episodes will give some things to bring into your on life.

  • spartancv
    May 17, 2019 by spartancv from United States

    Great job following your passion, your purpose and creating this podcast to help serve others! Keep up the excellent work.

  • This podcast is the bomb
    May 10, 2019 by Posturedoc from United States

    Mario always crushed it, and this podcast is another example of his amazing insights and knowledge!! Great work.

  • Wow - love the video show.
    May 4, 2019 by Thehighenergygirl from United States

    Thank you for the encouragement and tips on how to succeed on video and the repurposing idea.

  • Motivating and Inspiring!
    May 4, 2019 by KatyJoyWells from United States

    Mario brings such enthusiasm to his shows and his content is fantastic. I’m always learning new things to implement or new ways to grow, thanks Mario!

  • What a great show!
    April 29, 2019 by Gene_HPLN from United States

    Awesome podcast! Mario brings great topic, great guests, and it is very easy to listen to. I definitely recommend for anybody interested in business success!

  • It's great
    April 10, 2019 by Ian Ryan from United States

    Just had a chance to check out your most recent episode appreciate the great insight! Great delivery from the host & can’t wait to dig into future content.

  • Love it!
    April 6, 2019 by Brendan @ Entrepreneurs&Coffee from United States

    I love that this interview podcast doesn't feature the same old folks that everybody has on their show. Keep it up, Mario!

  • Amazing!!!!
    March 15, 2019 by Lindsey Russo from United States

    This show is so impactful! Hearing from the experts and how they take authority in their space is so amazing. Looking forward to more episodes!

  • Learned what I didin't even know I needed
    March 15, 2019 by Camilla-Jean from United States

    Great info. I love the Q episode because I get just quic interst snippets that may get me thinking about where my business might go.

  • Fabulous Interviews!
    March 1, 2019 by Life&RelationshipCoach from United States

    Mario does a fantastic job interviewing really interesting and successful business people who explain how they got to where they are - tips you won't want to miss when your trying to grow your business! Keep up the great work Mario! Coach Riana Milne

  • A+ Show
    March 1, 2019 by Gisele_Oliveira from United States

    I love this show. It's so entertaining and I learn a lot from the interviews. I highly recommend this show if you want to level up his game as an authority.

  • Inspiration, transformation, success stories!
    February 23, 2019 by Chabo101 from United States

    The title of this review should just be enough but it is just more than that. Its life lessons, its listening to personal struggles and how they over came those struggles. Love to hear from people that change the world through their struggle and the lessons that i learn from them are just more than amazing. I love this.

  • Great interviews!
    February 22, 2019 by AlyciaDarby.com PodcastManager from United States

    These interviews are well done and his guests are prepared to give really specific insights and stratagies... great podcast, Mario!!

  • Inspiring story of courage
    February 16, 2019 by StrongHeart<3 from United States

    I love that she found gratitude in her circumstances. lorie is an inspiration

  • Powerful!
    February 15, 2019 by The Food Heals Podcast from United States

    Mario's interviews cover a variety of topics and provide great value in all areas of your life! Episode 15 discusses how change is temporary and transformation is permanent which was really powerful for me. I love this message! Thank you!

  • Great content!
    February 15, 2019 by Blakeob85 from United States

    Great answers to common questions many entrepreneurs have! Thanks Mario for sharing your and your guests' insight!

  • Real Actionable Tactics!
    February 9, 2019 by MattBMaverick from United States

    What I like about Mario's podcast is that he pulls out actionable tactics from his guests that we, the listeners, can actually use. Great show!

  • Great Listen!
    February 8, 2019 by Real Estate Investor from United States

    Mario and his guests provide useful techniques to succeed in any business venture. The interview style promotes learning through real life examples of his guests. Great listen!

  • Great interviews!
    February 8, 2019 by Matt B 1818 from United States

    Love hearing these interviews and learning from people who are top in their industry. Mario is a great host and is not afraid to share his emotion!

  • Love it
    February 1, 2019 by Duffash from United States

    I love hearing interviews of successful business women and taking away what I can learn from their journey. Mario is a great host! I have enjoyed what I have learned so far. Congrats on the launch of your new podcast!

  • Strong, professional, enthusiastic!
    February 1, 2019 by pm legs from Canada

    If you're looking for an interviewer who's going to take you to investigative places to help you be your best you, through your professional life, you'll love listening to Mario!

Watch The Episode

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Resources Mentioned

FREE Business Book Publishing Course

Books Mentioned

Big Magic | Elizabeth Gilbert

People Mentioned

3+ Expert Authority Insights™ To Apply Now

  • To be a business owner, you almost had to invent something.
  • It’s about finding your target audience and really trying to connect and make something, make a message resonate with them or find a solution to their problem.
  • “Let’s do one thing, and let’s do it really well.”
  • I think giving and not expecting things in return help yield a lot of relationships and connections and opened a lot of doors to things that you wouldn’t have imagined if you were just narrowly focused on yourself.

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Wheel of Whatever™

[33:12] How the heck do you do those lasers?

What You’ll Learn In This Episode

Click the time stamp to jump directly to that point in the episode.

[0:59] We thank our sponsor, Free Business Book Publishing Course

[1:45] How Noms Bake Shop started – Chelsea’s perspective

  • Her husband ,Trevor, grew up with cookies in their household.
  • It started small, and they became well known in the neighborhoods and the community surrounding them.
  • Trevor’s family didn’t realize how good their cookies are at that time and that they could build a business out of it.

[5:12] If someone wants to start a business in food services, how far can you grow before you need to do something different?

[7:05] Growing into a commercial kitchen

  • Seeing how much room you have for growth.
  • Knowing where to go.

[8:27] To be a business owner, you almost had to invent something

  • Do something that hadn’t been done before.

[10:01] You have to make your own list as an entrepreneur

[11:10] What it is being self-employed vs. being an entrepreneur

  • You have to reframe being the CEO of your business.

[14:03] Chelsea’s transition

  • Chelsea had a vast array of careers.
  • She learned marketing from her mom.

[16:18] It’s about finding your target audience and really trying to connect and make something, make a message resonate with them or find a solution to their problem.

[18:32] The origin of the name “Noms Bake Shop”

[21:40] “Let’s do one thing, and let’s do it really well.”

[22:47] How effective is direct mail marketing

  • It’s really challenging to cut through the noise when you are prospecting.

[25:18] “Our goal is to elevate direct mail marketing to another level.”

  • Right now more than ever, everyone is trying to find new ways to connect, because we can’t connect in person.

[27:49] The power of referrals

  • It’s very satisfying when the recipient of the gift likes it as much as the person that bought it online.
  • It’s most important that they have this really great experience because it is connected to you.

[31:01] Customized gifts leave a huge impact

[33:12] Wheel Of Whatever

  • How the heck do you do those lasers?

[38:44] Gifting is part of business

  • Taking an extra step will land you on the prospect’s / customers table.

[43:09] There’s a cookie for everyone

[43:59] Let’s take a moment to thank our sponsor, Free Business Book Publishing Course

[45:39] The Imperfect Action Round

  • Giving and not expecting anything in return is the fastest path to the profits.
  • Most people make the mistake of trying to sell in their gift.
  • Never losing the human element of your business brings lifetime customer value.

[49:42] Chelsea’s book recommendation

[51:22] Learn more about Chelsea and Noms Bake Shop

[52:26] Let’s thank our sponsor, Free Business Book Publishing Course

[52:59] www.EAInterviews.com

Episode Transcript

Read Full Transcript


Intro [0:00]
EA Interviews Episode 205. Inspiration, transformation, success stories, and the Imperfect Action Round seven days a week. Join Mario Fachini for today’s Expert Authority Effect Interview.

Mario Fachini [0:13]
Do you like delicious food? Do you love increasing sales? Because I am excited to have Chelsea Martin, the co-owner of Noms Bake Shop here. You might recognize the name from the last episode with her husband, Trevor. They have such delicious cookies that you can use to increase your profits. And I don’t know about you, but making more money and eating good food sounds good to me. And if you want some real fun, you can even check out the unboxing video where they were kind enough to send me one of their custom boxes. And I dove the heck into it and it was phenomenal. But I want to dive right in and bring her up right after we thank our sponsor. Chelsea Martin.

Sponsor – Free Business Book Publishing Course [0:59]
Every business needs a book, including yours. Visit FreeBusinessBookPublishingCourse.com today to learn the seven steps to publish and promote your nonfiction lead and profit generating business book in eight weeks. Once again, that’s FreeBusinessBookPublishingCourse.com.

Mario Fachini [1:14]
Here she is ladies and gentlemen, the lovely Chelsea Martin. Chelsea, how are you feeling today?

Chelsea Martin [1:19]
I’m doing awesome. Thank you for having me.

Mario Fachini [1:22]
I’m excited to learn your perspective on your company. It was great talking with your husband, Trevor. But I want to know a little bit more about your backstory and your perspective on it. Because you guys are up to some sweet things, if you will. Well, I did that. And I want to know, where did you get the idea from it?

Chelsea Martin [1:45]
Oh, gosh. Well, my backstory is a little bit different. As you know, or as some of your listeners may have heard from Trevor, my husband. He grew up with these cookies in the household, his father was a retired computer programmer, or is one now but at the time, he would also is kind of a side hobby, bake a lot. And they became well known in the neighborhoods and kind of in the community surrounding them. As you know, the cookie man, I guess, the guy that brought the delicious cookies to the lacrosse practice or over the holidays to neighbors for the baskets, or like holiday baskets and things like that. So Trevor, my husband and his two sisters, Allison and Andy, they all grew up with these cookies around them. And I kind of make a joke about it, because I think that they lived a little bit in cookie denial as far as how good these cookies are, because they were so used to them. So they might have like a little bit of a cookie snob factor to them, but they didn’t know how good they were. So, you know, flash forward quite a bit later, when my husband and I met, we were dating for a little bit, and he went on a family vacation with me and his parents were kind enough to send a basket of baked goods and treats and everything along with us to give to my family. And they went nuts. I’m not sure how much Trevor gave you but my family or at least my parents are entrepreneurs in the valley in Phoenix and have been for several decades. So they are, I kind of make a joke that they’re kind of like one to six, as far as world domination, they go from A to Z real quick. And so they, you know, had, I want to say seriously a bite of one of the, you know, treats and they were like, “You need to sell them.” “His dad needs to sell them. He needs to get out there and you need to be doing this, you can go sell somewhere in the valley or start a business.” And that’s just the way that they think. And it was very sweet at first, for lack of a better word. But we weren’t necessarily ready to drag his father out of retirement quite yet. But they kept pushing about it. And Trevor came to a spot in his career where he did have a little bit more time now to devote to possibly building this out. So we sat down with his dad and kind of mapped out what this would look like. And it started very small. With him just selling in call centers in Phoenix. Really just as kind of for fun, like once a week going with a table with you know, cookies packaged and going to farmers markets and getting to get out of the house and chat with people. And then it grew a little bit to doing pre ordering of holiday baskets and things like that. And as Trevor stepped in, he has a very entrepreneurial spirit about him. He is the same way where he goes in and he loves looking at businesses and he kind of has that just thing in his blood about wanting to build things and fix things and so he stepped in with his father and started mapping out what it would look like to really scale this up. Simultaneously we were outgrowing the home kitchen. And there’s certain laws associated with that in regards to shipping if you’re under cottage law. And so once we started to…

Mario Fachini [5:12]
I want you to elaborate on that, because I’ve heard of it, but I’m not sure everyone knows all about it. What’s your limit? So if someone wants to start a business in food services, how far can you grow before you need to do something different?

Chelsea Martin [5:30]
Well, I think it’s dependent on a couple of different factors, whether that’s employee numbers, and I can’t speak to that off the top of my head only because we actually still had a very small number of employees. But…

Mario Fachini [5:44]
That’s good.

Chelsea Martin [5:45]
Yeah. And it was, I mean, we still are kind of small, but at the time, it was really, you know, six people, five people, because it was his father, him, his sister, me and a couple of people. So…

Mario Fachini [5:56]
I want to touch on that too, because a lot of people think, I know, in Metro Detroit, with the big three car auto manufacturers, there’s big buildings downtown, just like most major cities, but I remember when I started, people always started a business. I started the business and this is back in 2000, to 2004, 05, 06 and 08, you know, everyone always goes, “When do you start your business?” I’m like, “Which time?” But I went full time in 08. And, you know, I was really excited. I went all in and, you know, I’m doing this. This is what I’m doing for the rest of my life. And they’re like, “Well, where’s your building at?” And business is not a building, and it’s not a number of employees. I know more and more businesses doing serious revenue. And there, I’d be hard pressed to say five or 10 employees, and they’re the most profitable, depending on the industry, if you have a restaurant, it’s different. But you don’t need 50 to 100 employees just to pull off what you’re looking to do anymore.

Chelsea Martin [6:56]
You really don’t. And it’s…

Mario Fachini [6:59]
Good for you for staying… keeping it the way that is. That’s awesome. It’s actually better.

Chelsea Martin [7:04]
Well, thank you, I think it’s a very interesting comment to that you make because as we’ve grown, and I will kind of circle back to that. But as we grew into a commercial kitchen and things like that, we did start to get more of that. I don’t know, it’s I guess validation, for lack of a better word. But really, it was more like people saw that we had a kitchen and they’re like, “Wow, you’re doing amazing.” And really on the business owner side, and it’s not to say we’re not doing amazing, but on the business owner side, we’re seeing how much room we have that we need to grow or where we need to go from here. You know, we’re seeing all the things that we need to do. And a lot of people see a building, and they’re like, you made it you know, you’re you’re in the big time now. And so it is…

Mario Fachini [7:50]
You’re going… we just went from XYZ profit margin to a less of one because now there’s this new expense.

Chelsea Martin [7:57]
Exactly, that is exactly what’s happening with this behind the scenes, we’re like, “Okay, this is actually quite a big iceberg or whatever.” You know, and a lot of people are really seeing that almost as you’ve made it. Whereas really a lot of things that I’ve learned in this because Trevor, like I said, he is in his blood, he’s an entrepreneur. I was not. In my blood, I was not an entrepreneur.

Mario Fachini [8:21]
Really? Even with your parents being so? He had mentioned they’re on the cruise industry.

Chelsea Martin [8:27]
Yes, they actually… they had started a company that partnered with a lot of cruise lines. And this was in the late 90s. And so they ended up really work in the travel industry and partnering with travel companies to provide memberships or loyalty programs for various companies. But they ironically with the cruise industry, they’re based in Phoenix, Arizona. So it’s kind of funny, but they… I think growing up I had this idea that to be a business owner, you almost had to invent something. Because in my eyes they had invented a business model or a membership or this unique, innovative way to partner with cruise lines that hadn’t been done before. And in my head, you had to do something that hadn’t been done before. And so I guess I had wrapped my brain around that in a way that it was an invention or a thing that was just completely new. And I wasn’t really interested in that. I just never saw myself as an entrepreneur looking for the next thing or the next business. I was going to start… I might have seen myself more as a professional or an independent professional, but not necessarily building or owning a business and so it took… it’s a very interesting dynamic because I was I’m like a perpetual student. You know, much my parents dismay. I was in college way too long and I… but I love checking things off…

Mario Fachini [9:58]
I bet I can top you.

Chelsea Martin [10:01]
Okay, well, that would make me feel better. But I love, I love knocking things off a list and completing it. And there’s not really that list that doesn’t really exist the same way. You have to make your own list as an entrepreneur. And that is a little bit… that was a little bit terrifying for me, you know? Flash forward now, I cannot see my life any different in regards to… I can’t see myself working for someone. I can’t see myself not working with my husband. And I can’t see myself not wanting to build something. So it’s funny because I just didn’t have that in me. He taught me a lot of that and I learned a lot from him. And then, you know, I also pull the reins back on him every once in a while too. So, it’s kind of funny. But yeah, I mean, it wasn’t… It is interesting that I am in a weird way following in my parents footsteps in regards to they’re married and built something together, my husband and I are married, built something together, even though that’s not necessarily the path I saw.

Mario Fachini [11:10]
Well, it’s great that you’re doing it and that you can do it together. And that’s one of the things I noticed about business early on is like, it’s something you can put your heart, soul time, energy and money and have the rest of your life. Now, some people argue, you want to make an exit, and you want to build it to sell it. But the reality is you do because you want the business to be at a level that it sells a bowl, but you don’t… It doesn’t mean you have to sell it, it just means you structured it in a way where it’s desirable by someone other than you when everything… When you’re the linchpin, you know, you don’t have a business, it’s you. You can be self employed, you’re an entrepreneur, you’re entrepreneurial, but you can’t sell it. And that’s a big issue that a lot of people have when you’re taking an asset. You know, even where you have it right now, I have no doubt with the systems. And I got to ask you about the packaging, but with the systems and stuff you already have in place, and the packaging and all this stuff, if you wanted to, it’s already desirable. It doesn’t require you or Trevor to be doing any… It doesn’t fall only on the two of you. You could tell everyone all the secrets, the whole process and someone could take it over. That’s where most people don’t get their business because they do whatever. And I don’t want to pigeonhole any industries. But I’ll pigeonhole one — web design, because that’s where I started with. And it’s what also led me to want to develop my own software to that point of being an inventor. I was still entrepreneurial, but you know, I wanted to invent… I didn’t want to invent things. Well, there’s actually a lot of ideas I’ve had, it’s just that when I see a problem, I automatically create solutions. But the web design, there’s so many people say I’m a web designer, but the whole business falls on them. And when I’m coaching people, you have to reframe to “I’m the CEO of a web design company.” Which means you could have 10 or 20 other people doing the web design, whether you’re doing it or not. There’s a big difference there.

Chelsea Martin [13:17]
Right.

Mario Fachini [13:18]
And I think a lot of people confuse entrepreneurial with self employed, and there’s people that go, “Have you ever thought…” Simple question. Have you ever thought about starting your own business? “I don’t want to run a corporation.” I never asked you if you want to run a corporation. I asked if you want to start your own business. You complain about your job every day. It seems logical. I didn’t think that was too intimate of a question, if you will, it seems kind of common sense to me. So I’ve been on both sides of it too. And you’re definitely in the right spot now. So what were you doing before in… what was the transition to go full throttle into this?

Chelsea Martin [14:05]
What I was doing before was not related to cookies in any way, shape, or form other than eating them. I actually write before I live or write for I met my husband and I lived in LA at the time, I just finished grad school and I had gone to grad school for a couple years and I had a vast array of careers from obviously being a student. I also worked at the coroner’s office on cases, which is not related to cookies in any way. And I also ended up shifting and moving into teaching. One of the things that I really love is writing and one of my degrees is in English and Writing. So I ended up getting a Master’s in Education and teaching a little bit and I met my husband while I lived in LA. So I actually ended up moving back to Phoenix and kind of dropping everything there. Well, not dropping any students don’t worry, it was in the summer. But I ended up moving back to Phoenix. And so when I did move back, I moved back into a marketing role in corporate marketing, which was at my parents’ company. And that was something I was very familiar with. My mother heads up most of the marketing or headed up most of the marketing in their company. So I learned a lot from her in general, under kind of just her being my mom. And then I had worked part time on and off throughout college with her. And so I just kind of shifted into that role temporarily. And as Noms started to grow, they ended up having a need for just another person. So we had kind of come to Jesus meeting. And Trevor said, “I think we need you.” And that was a big moment for me. Because even though it sounds kind of silly, because you’re ultimately at the end of the day working for your parents, it was a moment of WOW, I’m about to kind of… I felt like walking the plank a little bit where you were, like, I’m about to walk away from this very familiar role. And to be honest…

Mario Fachini [16:16]
Safe and secure.

Chelsea Martin [16:18]
Yeah, and it’s a paycheck that is coming every week as long as I do the thing, and then I’m going into nothing, and it’s not written and there’s no list. They’re like, “Figure it out.” You know? And so that was exciting, but really, really terrifying for me. So I did have quite a bit of a strange background to getting here. But ultimately, it’s still marketing. And I was really excited because it is something that is fun and resonates with me. It’s really cool to be part of a family company, different family company, but still my family, a family company and building something together. And then ultimately, marketing. It is different, you know, between companies, but it’s about a human connection. And it’s about, you know, finding your target audience and really trying to connect and make something, make a message resonate with them or find a solution to their problem. And that’s what we’re doing, is just with a new company, and this time, it’s you know, mine. So it’s very exciting.

Mario Fachini [17:24]
Excellent. Well, I appreciate you for sharing that. We’re gonna thank our sponsor real quick and come back for more.

Mario Fachini [17:48]
So Chelsea, tell me about the naming. How did you pick the name for your big shot?

Chelsea Martin [17:58]
Okay, have you heard this story before?

Mario Fachini [18:01]
I have not. And there was a few questions I wanted to make sure I asked. One of them was about the packaging. And one of them was about the name because I know it’s Noms Bake Shop. But when you get the package and everyone listening, you should. It says something else LLC.

Chelsea Martin [18:19]
It does. That’s… Oh, good catch. Okay, so I thought maybe somebody prompted you on that. It is a…

Mario Fachini [18:25]
No, I literally was eating all of them. And I was like, question to ask Chelsea.

Chelsea Martin [18:32]
Well, okay, so, you know, like I had said before, this was kind of just a… Originally, this was not I say, this sounds strange to say it this way, like we were trying to get his father out of the house. But really, this was a, you know, kind of side project originally to just have Trevor’s father kind of go and sell cookies and, you know, small kind of side project type of thing. And we still needed an LLC to do that. And I just remember at the time, I still worked at a different company, and Trevor had sent me a text message and he said, “We just had to come up with something.” Right then and it was that moment. And he said, “What about what if we do Nomaste?” And he said, but we spell it N-O-M, like the Cookie Monster like nom, nom nom.” Like a play on words. And I was like, “Cool. Cute.” I’m running by to a meeting and that was like, that was it. You know? Had I known where we would be years later, I would have maybe given that just like a little bit more thought before saying Cool. Cute. Let’s go. Because I…

Mario Fachini [19:44]
Would you have still went to the meeting?

Chelsea Martin [19:46]
I might have pulled back on the meeting. Yeah, I don’t know.

Mario Fachini [19:50]
I think it works. It really does. But when I saw it, I shared some with my sister and brother in law and I was telling some other people. And my sister has been a fitness instructor, and she’s done a lot of stuff in the health and wellness space. And so part of me was like, I got to kick up sales here to sell around a cookie. But these things are epic. She has to try them. But then, you know, like I said, I was looking through it. And I was like, she’d appreciate this too. So I actually used it. And so thanks for that. And I know you have similarity in that regard. But I had a feeling that’s what it was, a play on words. He didn’t say anything, it was after, after the fact eaten, eaten all of them.

Chelsea Martin [20:38]
Well, the only reason I make that joke is that we got so many people that just either they mispronounced it because they were calling it ‘Nomast,’ ‘Nomaste.’ I don’t know that N-O was really getting them. And then they thought we misspelled Namaste. So that was also a problem, especially for somebody that English is a big part of their life, it was a little bit challenging to have to think that people thought we couldn’t spell. And then the final thing is they did think we were healthy. And I mean, our cookies are good. I’m just not sure if they’re healthy. So we would get a lot of inquiries from yoga studios, or…

Mario Fachini [21:19]
Okay.

Chelsea Martin [21:20]
Different… gluten free. And we do have a couple like dietary restrictive cookies, like gluten free or vegan.

Mario Fachini [21:28]
Have you ever considered putting protein in them? Because I’ve heard of protein cookies before? But are you even trying to do any of that? Are you strictly staying in the direct mail and gift market?

Chelsea Martin [21:40]
So when we first did start, that was a huge passion for me as I really, really wanted to do that. But as we started to grow, I think a big goal for us is let’s do one thing, and let’s do it really well. And let’s lock this in. And then let’s start to explore some other things. And so for me, I think a protein line or protein cookie line would be amazing. And I know, I have all the faith in the world with this team that they could make an amazing protein cookie that would just like, blow the other ones out of the water. But I think just in an effort to really make our brand really strong and well known and just keep it very cohesive and streamlined, we have kind of tabled that for now. But eventually, maybe one day we’ll circle back because that’s definitely something I think would be… it would be really great.

Mario Fachini [22:33]
So if someone has never done direct mail, or they’ve only done postcards and direct mail, or they’ve never done any type of marketing with food, why do you think they should? And how much more effective would you say it is?

Chelsea Martin [22:47]
So I think direct mail is very interesting, because I think just like anything else, like fashion, even our world goes in waves, and it kind of you know, cycles back to these things that used to be, you know, archaic. So I think at some point, email marketing became the thing. But I don’t know if you’re anything like me, I know with my work email, I try to keep it as sacred as possible. But my personal email, currently right now has 10,000 emails that are unread in it that are… I don’t want to say junk, because technically, I either opted in, I bought something from those people or you know, but it’s all email marketing solicitation at some kind of meeting request to something. You know? They’re trying to get you. And we’ve all played with, like the email subject lines, what to do, what not to do, things like that. But ultimately, at the end of the day, it’s really challenging to cut through the noise when you are prospecting, you know, I’m not talking necessarily reaching out to clients that you’ve already established. But if you’re trying to get the attention of somebody that’s completely new, that’s never heard of your company, or you necessarily and you just want to have a meeting or a call, I mean, a subject line can only go so far and everybody sees through these things now. We all know when it’s automated, we all can can kind of read the cadence or the opener that says, “You know, I was told to reach out to you about this.” And you know…

Mario Fachini [24:10]
No you weren’t.

Chelsea Martin [24:11]
Yeah, exactly.

Mario Fachini [24:12]
Or the RE: I think they are, the reply.

Chelsea Martin [24:16]
Yes.

Mario Fachini [24:17]
And I’m like, I was doing a lot less, we go super productive and profitable. But this doesn’t ring a bell. What am I replying to? And I look and you can tell you know, they got my attention with the subject line but you open it and it’s like name does not compute in the you can tell it’s a template and like good for them for taking a class on email marketing subject headlines, but you lost it at you know, you didn’t have me at hello.

Chelsea Martin [24:44]
Right. And I think the other challenge with that is, you know, when I see something like that, I don’t feel necessarily duped, but I don’t feel like…

Mario Fachini [24:53]
Excited to talk to him.

Chelsea Martin [24:54]
Special… Yeah, I feel like I got entered into some sort of automation that’s tons of different people. So it doesn’t really matter who’s reading this. And it doesn’t matter if it gets ignored.

Mario Fachini [25:04]
Or what about the real cards on the holidays like Christmas and stuff? It’s like, “Oh my gosh, I got one.” Or a birthday. And it’s like, “Ah! Oh, it’s the guy from the vendor show a year and a half.” Cool. So knowing something. Great, awesome. Thanks.

Chelsea Martin [25:18]
Oh, I know, I need a better social life. Because I think I just get the holiday card for my dentist right now. But I think… Well, so, but the point is, with direct mail, it does get your attention. And I think it does. Even if you are prospecting, even if you are trying to get more clients, it is so much more special because it lands on their desk, it’s in front of them. And yes, you could send you know, a postcard that’s salesy or something like that, and it can get tossed, but it is going to for a second be in their hands. With us, our goal is to elevate that to another level. And that’s where I do think gourmet gifting comes into play. Because if you get a box of cookies on your desk, and it has, you know your name on it and it has a note from this person that says it would be great to connect with you, you know, can we set up a time for a chat or something or even using the cookies and saying, “Let’s have a call over cookies.” You know, something just fun. It’s just different and refreshing. And there’s… it’s really hard to not feel a little bit special that somebody did take that extra step in the time out of their day specifically to address these to you and have them shipped directly to you, just to try to have a conversation with you. And that’s just speaking on prospecting, of course, there’s all these other things like, you know, client appreciation, or the holidays or special events during the year for your clients or, you know, there’s just so many options for gifting and direct mail I do feel is making a comeback because of that. So, and right now more than ever, everyone is trying to find new ways to connect, because we can’t connect in person.

Mario Fachini [26:57]
I have to agree about the direct mail. It’s such a… it is so much of a better way to connect. And I’ve told all my authors one of the greatest things about doing a business book, it’s physical, you can send it to them. It’s not a postcard, it’s not a thing. Now when you send them that with some food and a handwritten note, or one of the things I say is take a sharpie inside of the book with your cell number for prospecting. Phenomenal. But for a client, it’s that touch point, it’s that follow up. It’s that how do you keep the relationship going at a high level? And, you know, I want to ask you, how many people… how many people have you noticed not only enjoyed your cookies, but also we’re telling other people about it, and you’re seeing referrals?

Chelsea Martin [27:49]
Oh, yeah, well, I think, so we’ve definitely had referrals from clients that have experienced our cookies and used us for maybe prospecting. And they’ll email me and they’ll circle another person and say, “Hey, you know, this is so and so I just want to introduce you to because they’re looking to do something like what I’m doing.” Or they’re introducing me to the person saying this is the company we use for prospecting. And it always makes me feel extremely happy because of course, it’s very, you know, rewarding to hear that people do find value in your products. I think the biggest referral, not program, but biggest referral, like thing that we’re seeing is when people are receiving our cookies as a gift. So it’s like, you know, this box right here, it says Noms, right? Normally, most people send this with their logo to somebody. And so they’ll say, you know, “It would be great to connect with you.” Or you know, “Thanks so much for meeting with me.” Please enjoy these treats.” — Or something and it has their logo on this box. That person is like, “Where do I get that?” Or, “How do I do this? This is a really cool gift idea.” And so that’s where a lot of our referrals come from — are people that have actually received the gift. And again, just like any other referral, it is really rewarding to see because that means the other thing and not to get too much in the weeds. The other thing about gift giving is the person buying the gift is not on the receiving end of the gift. So it’s very satisfying when the recipient of the gift likes it as much as the person that bought it online with those beautiful photos. That means it’s arriving, you know in the quality that we want it to arrive because I don’t know there are definitely some instances that we have received, you know food or things that don’t arrive as beautiful as you would like and that’s why the packaging and that whole experience is really important because your recipients don’t often… you don’t often see how the gift arrives and it’s really important to us that it arrives beautiful for your recipient so that you look good and of course obviously we want to look good too. But it’s most important that they have this really great experience with it because it is connected to you.

Mario Fachini [30:06]
I can attest to that. Because when I opened mine, and I had fun shooting the unboxing video because they were delicious. And the revelation I had, I was like, “Okay, I’m going to cut this short because I’m going to enjoy eating these.” And then I just… I don’t need to turn the camera off to enjoy them. And I did. But what was cool is you had my logo on the top of it and everything. And I knew you customized it for me. And not only could you do a custom logo, but you could also, I mean, if you were prospecting someone, you could even send it to say, “How cool would it be to have your prospects logo on the top and engrave that message on the top?”

Chelsea Martin [30:44]
Yes.

Mario Fachini [30:45]
I mean, that’s like a hook line and sinker.

Chelsea Martin [30:47]
Right. Yeah, we’ve done some… So like for some of our clients, they send boxes with their logo. And it’s amazing because people repurpose them, they use them, you know, for…

Mario Fachini [30:59]
It’s a beautiful box, you absolutely can.

Chelsea Martin [31:01]
But the other great thing is, it leaves a huge impact if you also are trying to get somebody’s attention if you send them something with their logo on it or their name, because people love seeing their logo as well. So, um, you know, there are so many different ways that you can customize our gifts and like you said, we have lasers in-house, we do all of our customization in-house. And that means that, you know, whether it’s one box or 1000 boxes, they can all have different names on them with the same logo, they can have the same picture on all. It can be modified however you want. And it’s easy to do and very quick. So that’s, you know, a big part of our gift giving is that we want it to stand out, we want it to be seamless, and you know, not excruciating, where you have to order it three weeks in advance to get customization or there’s you know, that kind of lead time, we want you to be able to have a meeting with somebody and have a really great, you know, have a really great meeting and then want to send them kind of a follow up that says, “Hey, it was amazing meeting you.” And that arrives two days later, instead of you know, two weeks later.

Mario Fachini [32:06]
Yeah, I will say again, I was impressed with, I mean, I saw the email, it’s like, “Hey, we want to send you a gift.” And I just quick shot back my address and thought, you know, they’re gonna send something like a lot of people do. They love being on the show or love watching the show, listening, whatever. The next day it was here, I’m like, “Okay, how did they do this?” And I have to ask you, do you have multiple facilities around the country? Or do you just literally have everything from Arizona and overnight it?

Chelsea Martin [32:38]
Right now it’s just from Arizona. We don’t overnight everything. Sometimes we’ll overnight, but we do use our carriers 1 to 3 business days. So depending on how close you are.

Mario Fachini [32:48]
That’s still super quick for a wide range, because I thought… I was like there’s no way, there’s no way and I was like checking timestamps on the email, I’m like, “Okay, well… I go, “This thing had to have been sent in the middle of the night to even make it.” And I’m just trying to figure this out.

Chelsea Martin [33:06]
These are trade secrets. We can’t tell you which carrier pigeon we used. But it’s a fast one.

Mario Fachini [33:12]
Well, it’s impressive. And I think I’ll be able to get one answer with you with the Wheel Of Whatever, then I’ll ask you, because I’m going to save it for that. So thank you for sharing what you have. We’re going to jump to the Wheel Of Whatever and come back with the Imperfect Action Round. But I know exactly what I want to ask you because it has to do with the cover of it. And the question for you is how the heck do you do those lasers?

Chelsea Martin [33:44]
How do we do them?

Mario Fachini [33:45]
Yeah, I know, you said you have laser engraving machines. But I mean, it was really impressive. It was like you’re not sending that stuff out and clearly didn’t take a week to do. Is there limitations to what you can do with it, or…

Chelsea Martin [34:01]
Um, yes and no. I think so, just like anything, you kind of start to improve and adapt from it. So when we first got one laser, we got one laser machine because my husband, he had such a great vision for this, as far as saying, “I don’t want to outsource this. I want this to be as quick as possible because that is valuable to people.” And that’s what that was our goal. And so he was really great about going out and saying, “Okay, I think it’s important we have a laser.” Which I think is every man’s dream to say but it’s so he you know, pushed for this laser and we got this laser in-house. And so we started to learn it, we have a designer on staff and she’s kind of you know, messed with all of the settings and really became the master of the laser. And so in doing that, obviously you start to learn different settings and ways to improve the etching or now we have, you know, logos that people have that have kind of a gradient of color in it. And we learned how to, you know, etch deeper and deeper into the woods so that it looks, it still reflects that because a lot of people don’t think about, you know, color being transposed onto wood is going to be kind of a black or white situation. But with the depth of the laser going in, it can actually cause like a gradient in and really add that depth of the color that would be in a logo. And so she’s messed around with it a lot. But I will tell you, he got that one laser in, and we went from, you know, maybe 5%, or something of our boxes being wood boxes. To I would say it might even be more than half and a half, I can’t tell you off the top of my head. But…

Mario Fachini [35:45]
Wow.

Chelsea Martin [35:46]
It is insane how many people to the point where our first holiday season with the laser machine, we took turns pulling all nighters, because we could not physically have enough time to fulfill all the orders. Because we had that laser machine going 24/7, and so somebody had to sleep there to take the lids off and put the lids back on. So the next year, we got five more. And so now we have lots of lasers. And just over the years, you know, with that, comes learning, new software and technology. And so now as far as limitations to me, I don’t think we have some but I’m sure that the challenge will be accepted. Right now we can even laser a photograph. So if you sent me a photograph of your dog, it can be lasered on there, just you know in kind of that sepia tone or whatever, because it’s on wood.

Mario Fachini [36:38]
Oh, that would look epic. You’re right because the old fashioned looking photos are that brownish color to begin with. That would look real cool.

Chelsea Martin [36:49]
It’s really cool. So there’s… I mean, they keep surprising me every time. So they’re definitely always working to see you know what new things we can do. And then of course, there’s other things like people do, you mentioned, doing another logo or somebody else’s logo, you know, we have some people that reach out wanting to laser both sides of the lid, because maybe they want to put a message or something. But then they also think, “Okay, well for display, they might want to use the other side with their logo.” Or, you know, just something like that. So there’s a lot of different ways people have tried to like customize the gifts and make them their own.

Mario Fachini [37:22]
Have you ever considered different types of wood for the boxes?

Chelsea Martin [37:26]
Yes, when we first… There was all a lot of trial and error. So the first time we got these, actually the lids that we had for our boxes wouldn’t match properly, it was not working, whatever the mix of the wood was, which, that would be our Facilities Department. He is the master of knowing all of the materials. But it was not etching. So we actually had to go back to the drawing board, get completely new, and tapping on this, like as if you can see it. But going back to the drawing board in and getting completely new lids made just for those boxes just because of that. So we definitely learned a long way or the hard way a couple times. But we got there.

Mario Fachini [38:07]
Yeah, it looks phenomenal. And I was blown away with the whole aspect. I mean, they’re delicious. But I didn’t even know that. But it was like, prompt, quick, prompt, quick, same thing. It was super fast. The lid looked awesome, they were delicious. And then I’m not gonna give everything away. I want everyone to try them. But I was just blown away, because I’ve done gifting. And I’ve received gifting, and it’s pretty normal for business truthfully. But it was just like, this is impressive. I could tell you took it to a different level. So…

Chelsea Martin [38:43]
Well, thank you.

Mario Fachini [38:43]
Nice job.

Chelsea Martin [38:44]
I think… And that’s the goal. That means a lot to us. Because I think you know, like you said gifting is normal. It happens in business, whether that’s just the holidays, or you know, gifting is part of business. I think it’s really cool when people do understand the value of gifting, because sometimes you have to educate people on that. And that might not be new, or that might be a completely new ballgame for them. They’re used to kind of just doing holiday gifting. But even for the holidays gifting is normal. The challenge is when you’re a company and you have 45 people or 45 different companies that you want to send gifts to, what happens is, you know, you often end up sending something fairly impersonal. And it’s the same thing to everyone.

Mario Fachini [39:27]
Because you need a lot of them. It’s right and one or two it’s like, “Oh, I got…” You know, it’s kind of counterintuitive because you go, “Oh, I got hundreds of customers or hundreds of clients or hundreds of whatever.” Or thousands or tens of thousands and it’s like what can I get that fits in the budget that we can do this whole thing and it’s kind of counterproductive you’re almost better not doing anything if you’re gonna do a sloppy.

Chelsea Martin [39:50]
You don’t want to do something that… I mean, I don’t think anyone would receive a gift basket and say, you know, “Wow, like they could have done better.” You know, I don’t think that they think that way. I do think everyone thinks it’s a great gesture. But what happens is, you’re sending 45 gift baskets for the holidays, and you’re receiving 45 gifts, you know. So we are still a gourmet gifting company, but we wanted to kind of just change it up a little bit, give you something different. And then also add that extra special touch of making it customizable, so that you could put somebody’s name on every single one, they can all be different. And that person thinks, “Wow, I got delicious cookies. But so I’m actually going to eat them.” It’s not, you know, necessarily the freeze dried salmon, which if you like that, that’s fine. But, if you like cookies, that’s also great. And then it comes in this box that I can either reuse or it says my name, like they actually went out of their way to etch my name on it, you know, I am important enough that this was that extra step. And, you know, without giving away too much, it’s not really that hard for the sender to do. That’s our job, is to make it very easy. But it really does add that extra special feeling of, you know, they thought of me and went a little bit extra, like an extra step, you know, than just sending the same fruit basket over and over.

Mario Fachini [41:15]
Yeah, the cookies are not a problem at all. I can attest to that. And we got to thank the sponsor. But I want to ask you your favorite flavor before we do.

Chelsea Martin [41:25]
Okay, so my favorite flavor is… I have to go with this even though I have a million of peanut butter and jelly. And that is because I worked really hard to get that cookie in our line. And my sister in law, she’s the head of baking and I think she listened to me say this so many times that finally you know, I had a special event a couple years ago and to celebrate she gave me a bunch of peanut butter and jelly cookies. And I think I ate so much. I actually think I had my first cookie blackout where I was like, “Where am I?” Because I was so excited. So it would be… It would just be wrong to not say that’s my favorite, but there you know just like anything. You know, if it’s breakfast I might have a berry shortbread and if it’s dessert, I might have a chocolate crinkle, but peanut butter and jelly has a special place in me.

Mario Fachini [42:19]
The chocolate crinkle ones are crazy good.

Chelsea Martin [42:21]
They’re so good.

Mario Fachini [42:23]
For me it’s a tie because I dove into the berry shortbread because we were talking about it. And then I did the unboxing video. And the berry shortbread was just magic and but I’ll tell you I think for me it’s a tie between the chocolate crinkle because those were…

Chelsea Martin [42:41]
Those are two I think I recommend for people that you know when they’re saying, “Okay, what should I try”? Because of course, you know we have the normal classic flavors. We have a chocolate chip or an oatmeal raisin but you know what makes Noms, Noms? And of course in our logo itself is the berry shortbread cookie, because that’s our flagship cookie. And I think it’s like, you know, an adult pop tart or something it has that same…

Mario Fachini [43:03]
Trevor was mentioning it’s not that hard shortbread either. And it’s not…

Chelsea Martin [43:06]
Right.

Mario Fachini [43:07]
It’s a soft one.

Chelsea Martin [43:09]
It’s very buttery and soft. It’s amazing and I don’t usually like fruit anywhere near my desserts or cookies, but this and the peanut butter and jelly and things like that. It’s so good. It’s balanced so well. That shortbread has this like almond, you know, and it’s amazing. So it’s hard to find a cookie I don’t like but that’s the great part is there’s one for everyone, whether you’re kind of the fruit and like the lemony side or you like the peanut butter chocolate side.

Mario Fachini [43:41]
You got me thinking about all that stuff. Now, we have to thank our sponsor, but they’re very delicious. And you mentioned a few flavors I didn’t get to try. So you want to talk about that too, because I’m sure those are good as well. But we’re gonna thank our sponsor and come back for the Imperfect Action Round.

Sponsor – Free Business Book Publishing Course [43:59]
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Mario Fachini [45:30]
And we are back with the Imperfect Action Round. Chelsea, are you ready to take Imperfect Action?

Chelsea Martin [45:36]
I really thought I’d be ready.

Mario Fachini [45:39]
60-second rapid fire answers. First question, what is the fastest path to the profits?

Chelsea Martin [45:46]
Giving. I think giving and not expecting things in return help yield a lot of relationships and connections and opened a lot of doors to things that you wouldn’t have imagined if you were just narrowly focused on yourself.

Mario Fachini [46:00]
That is correct.

Chelsea Martin [46:03]
Good.

Mario Fachini [46:04]
I’m teasing. There’s no right or wrong answers. There’s just the truth of you. But I agree. I wholeheartedly agree. Number two, what is the biggest problem you see your prospects making and the fastest way for them to fix it?

Chelsea Martin [46:18]
The biggest problem, I think, is people trying to sell in their gift. I mean, I think, you know, again, going back to giving and not expecting anything, obviously, when you’re prospecting, your goal is to meet people and make connections and set meetings and things like that. But when you come out of the gate, and the person gets cookies, they’re very excited to open it. And they’re like, “Let’s have a…” You know, “We are the best company in the world for your ‘blank’ needs.” You know, “Please contact me now to set up a call to do this.” I think people are already like, “Ugh, you know, like, I don’t want to engage with this because now I know I’m getting the hard sell.” And so I think you know, the way to adjust that is just saying, you know, “Hoping to sweeten your day.” Like, “Let’s connect soon.” Or something like that, that just really is a little bit more…

Mario Fachini [47:03]
Subtle.

Chelsea Martin [47:04]
— Reserved. And yeah.

Mario Fachini [47:07]
I like that. And I totally get what you mean with the, “We need to connect now.” Can I at least enjoy the treat first?

Chelsea Martin [47:15]
Right.

Mario Fachini [47:16]
And you don’t want to feel guilty for it to like, “Wow, this is incredible.” But if I take it now, am I complicit? I don’t know.

Chelsea Martin [47:25]
Exactly.

Mario Fachini [47:27]
Number three, what is the best way to maximize customer lifetime value?

Chelsea Martin [47:32]
I think for us, at least felt that it’s being authentic. It is being personable, and really being there for your clients, including if there are mistakes. And I like to say that we don’t make mistakes, but I think any company with a lot of clients, sometimes, you know, there are hiccups along the way. And I think that I’ve found a lot of times with our clients, if there’s any sort of mistake or a delay, for instance, in delivery, reaching out to them, and saying, “Hey, here’s what’s going on, here are solutions.” You know, or just owning it, I think is really important. And I think a lot of people try to almost sweep that under the rug and pretend like you don’t make mistakes. But I think owning that and being accountable, it brings that human element to your customer saying we care about you, we’re going to make this right. Yeah. And I think that that helps provide lifetime value than being kind of that corporate machine. You know, so I think when our customers, when they call, there are times that I’ve answered the phone that they’re like, “I didn’t know you were gonna answer.” And I know that they don’t realize that we’re a small company, because we put on an error that you know, because we are capable of fulfilling a tremendous amount of orders, but we are still a small family owned company. And I think that really works in our favor, because we still do have that human element. And when you call I might answer and you might just talk to me or you might talk to another one of our team members. But we’re all here and we’re all just hands in ready to help.

Mario Fachini [49:01]
That’s great because you’re making it happen. And like I was saying earlier, you know, people don’t get it. You don’t need 500 people in a call center just to be successful and…

Chelsea Martin [49:11]
Right.

Mario Fachini [49:11]
You know, it freaks people out. Hiccups will happen, but I just got to say this when you said hiccups, I was like, well, a spoonful of sugar helps the medicine go down.

Chelsea Martin [49:23]
Exactly.

Mario Fachini [49:25]
Alright, so some books, what books have helped you on your journey?

Chelsea Martin [49:30]
Um, okay, so one of the books, I don’t know if this would even resonate, but one of the books…

Mario Fachini [49:36]
Just honesty that’s all I ever asked. That’s the only requirement I have for guests.

Chelsea Martin [49:42]
I read a book called Big Magic by Elizabeth Gilbert. I don’t know if you’ve read it, but it is a lot about creativity, which I think for me, why it resonated so much was it talked a lot about fear getting in the way of you actually taking action with things and you know, coming from a place where I was saying that I am not naturally just an entrepreneur in the… or at least, you know, it didn’t feel like I was hardwired that way. A lot of times, I would find myself saying, you know, what are all the reasons that something couldn’t work. And I think that that is important to think of when you’re making a game plan. But I sometimes would let fear stop me. And that book was really powerful, and explaining how fear can actually live inside you. But still, you can accept it and acknowledge you have it, and then move forward with it. And that has helped me a lot with growth and in business tremendously, because it’s also new and everything is… It feels like sometimes you’ll look at another company or another person or another business owner and be like, “Wow, you have it all together.” And it just seems like, do I not have it together? Or you know, and I think I started to learn through that too, that it’s okay to say, you know, “I’m not sure, I as long as I’m working towards my goal, and as long as I’m honest with myself authentic with people, Im only going to grow from there, even if you’re, you know, fearful.” But that book really helped me kind of navigate that and accept that.

Mario Fachini [51:14]
Excellent. Well, I’ve have heard of it. I haven’t read it yet. But I appreciate the recommendation. Where would you like people to learn more?

Chelsea Martin [51:22]
So our website is www.GetNoms.com That’s G-E-T-N-O-M-S dot com. So not ‘mother.’ Not ‘get moms.’ Butwww.GetNoms.com is our website. That’s where you can go and kind of see all of our products. You can even customize gift boxes for yourself. Drop your logo on there, things like that. We’re also on Instagram and Facebook. Our Instagram is this same as our URL. So just @getnoms. And there you can kind of find some more behind the scenes, footage, some meet the team posts, things like that and kind of interact with us on a day to day basis.

Mario Fachini [52:00]
Well, I appreciate you for sharing it has been a pleasure. And thank you for giving us the other side of the story. It was great with Trevor, but loving what you’re doing with the company and the people you’re helping and congrats on your success.

Chelsea Martin [52:15]
Thank you so much. Thanks for having me. It was really fun.

Mario Fachini [52:18]
Well, Expert Authority World we have another great episode here today. I’ll see you tomorrow. Have a great day. God bless.

Sponsor – Free Business Book Publishing Course [52:26]
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Mario Fachini [52:59]
Hey, thanks for listening to today’s episode. I hope you got a lot out of it. I know I sure did. If you haven’t done so already, I invite you to subscribe to the show. And also be sure to check out EAInterviews.com for complete show notes, the full interview video experience, links to the resources we mentioned, and more. Have a blessed day and I’ll see you tomorrow.

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