Today’s guest is passionate about helping great companies grow revenue. He’s the author of the best-selling book Revenue Growth Engine, How To Align Sales and Marketing To Drive Accelerate Growth. He’s the host of the Revenue Growth Podcast on the C-Suite Radio Network and the co-host of the Selling From The Heart podcast. He’s a member of the Forbes Business Council and a C-Suite Advisor. As a Revenue Growth Strategist, he gets behind the scenes, rolling up his sleeves to help company owners, sales leaders, and marketing teams build revenue growth strategies.
What Expert Authority World™ is saying about the show:
- Love this show!March 12, 2021 by Gisele_Oliveira from United States
This is so far my favorite podcast. It’s been my weekly dose of motivation and inspiration. Keep up the great work, Mario !
- So much value!March 7, 2021 by Loose Seeds from United States
The conversation with James, Sana and John Lee Dumas was awesome. Unique questions were asked by the hosts and JLD responded with gems that I stick right into my pocket. Thanks for this valuable info on how to up my podcasting game guys!
- Always Enjoy Mario's Interviews!March 5, 2021 by HarloB from United States
I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!
- Great PodcastMarch 5, 2021 by 11Dreamer11 from United States
Really interesting interviews that are really well done! Great listen and great for inspiration.
- InnovativeFebruary 22, 2021 by Michelle Kaplan from United States
I love Mario's energy! It captures my attention throughout his podcasts. Listenng to him and his guests, their ideas, actions, and accomplishments makes me brainstorm what's next for my business. Relevant and fresh!
- Inspiriation 7 Days A Week!February 19, 2021 by ST Rappaport | LifePix from United States
Mario doesn't miss a day. No matter what is going on, there's an episode relase. Mario is on a mission and nothing is going to stop him. He's a real model to be doing these interviews!
- An Expert on Experts!February 12, 2021 by Powerful Eric from United States
Love this show! Mario's show is a asset to podcasting. Thanks for helping others Mario!
- Now I knowJanuary 22, 2021 by Margo Lovett from United States
Mario, I see how active and generous you are in Podcast Paradise. Today, I listened to a few of your shows - episodes 1 & 59. Episode 1 brought me into the moment of prayer. You produced a show according to the Spirit. Now I know why you are so generous, able to operate from your seat of genius. Margo Lovett
- Keeping the BooksJanuary 15, 2021 by E-World from United States
Great interview with Judith keeping Net Profits as key thing to look at. Interesting point she made some owners make 30 millions but not enough Net to take a paycheck.
- Excellent podcastJanuary 12, 2021 by Atomickitten99 from United States
I’m enjoying the guest interviews. They are packed full of great nuggets! Thank you.
- Unique - Engaging - BoldJanuary 2, 2021 by Paul D Johnson from United States
As host of interveiw based The God Zone Show podcast I fournd Mario's show uniquely valuable in providing inpriation and engouragment for my work.
- Fun, insightful, and quality productionDecember 23, 2020 by koltrass from United States
Mario brings in top-notch guests for engaging conversations on a variety of topics. Moreover, his attention to technical (e.g. audio, editing) quality is obvious and makes a difference. Listen to be entertained and enlightened!
- Inspiring interviews to take the next step!December 12, 2020 by BillableWithBaby from United States
Inspiring interviews with interesting entrepreneurs inform and motivate you to take things to the next level. Always good things to learn and implement. Thank you Mario!
- Pure value, I love itDecember 4, 2020 by Jdoggg222 from United States
Mario has a way of asking the questions I am wondering as the guest is speaking. He seems to intentionally ask the questions that most benefit you as a listener. Great podcast!
- Loved the Craig Handley EpisodeNovember 13, 2020 by MHillfan from United States
Mario’s energy is infectious and Craig Handley is a character and some. But really every episode brings out the uniqueness of each guest. This pod has become one of my must listens›
- Inspiring. Informative.November 6, 2020 by SunDevil from United States
Mario is incredibly inspiring and does something few other podcast hosts can manage to do… allow his guests to actuall talk at length and answer his questions. He offers great information and I really appreciate that he is invested in what his guests have to offer as well. Other podcasts come across as an ego stroke for the host, but this podcast is truly here to help guests share their stories as well to the benefit of the listener. Worth subscribing.
- Game changerOctober 30, 2020 by Player's Handbook from United States
This podcast is informative and inspiring. I love it!
- If you are a wanna be entrepreneur look no further!October 23, 2020 by Elisa Di Napoli from United Kingdom
Great podcast full of interesting insights. The host is engaging and thoughtful and I can say I have enjoyed listening to each episode!
- Amazing Interviews not to miss!!!October 16, 2020 by Jbower1282 from United States
Consistantly uniques interviews or amazing people really making it happen.
- Mario is a great host with great questions!October 16, 2020 by alexdesigns from United States
Take a few minutes out of your day to listen to Mario. He is a super smart guy and I love the questions he asks his guests.
- A great podcast for dreamers and do-ers!October 16, 2020 by Chiquita2727 from United States
Lots of great information and inspiration for anyone who wants to turn dreams into reality. Mario brings a lot of spot-on information to this podcast.
- Great ShowOctober 9, 2020 by Palminchen from London from United Kingdom
Love the broad selection of topics for inner
- Amazing inspirational storiesOctober 9, 2020 by Nicholas Lee 18 from United Kingdom
This podcast is so good. The stories from the people sharing their stories about their struggles in life and how they overcame these struggles is just inspirational and helped me push harder when things get tough. Keep up the good work with these amazing interviews Mario.
- FantasticOctober 9, 2020 by sttoggyigctdrvy from United States
Mario goes above & beyond on his show. Lots of great information for his listeners!
- Top LearningOctober 2, 2020 by BLNT PPTT from Hungary
Love hearing these great interviews with a great host. Keep up the good work!
- Mario inspires!September 18, 2020 by CHRISTOPH - HABITFREAK from United States
These interviews are fantastic. Mario inspires with great questions that draw out great answers from his guests!
- Expert authority!September 18, 2020 by Tara Williams Phone from United States
Mario shares some amazing people on this podcast and they have some gold to share!
- Great show!September 10, 2020 by Karen @ Interview Valet from United States
Mario is an awesome podcast host! I love the FB Live interviews and the opportunity for listeners to engage in real time. The audio and video quality is spot on every time. Be sure to subscribe so you don't miss anything! You won't be sorry.
- A Podcasters Inspiration!August 14, 2020 by JamieKullman from United States
Mario has so much insight and delivers such incredible value through his show. I just started listening, but I've already learned so much from him and his wonderful interviews. Keep up the awesome work!!
- Quality professionalismAugust 6, 2020 by VirtForce from United States
I can’t say enough about how pristine and professional Mario is in his interviews. He truly wants his guests to have the best experience and recording possible. And not to mention he is fun and knows how to put people at ease in front of the camera.
- How to conquer your limiting beliefsJuly 31, 2020 by Dave4syth from United States
Listen to episode 103 an dlearn how to overcome your limiting beliefs. Great advice.
- I can’t believe how much I learned in just one episodeJuly 29, 2020 by AwesomeMontana from United States
Mario is knowledgeable, curious and able to bring great guests that deliver value that every business needs to understand! Outstanding podcast!
- Great content!July 15, 2020 by Cory Lee Leadership from United States
Mario does a great job of providing relevant information and bringing on guests to share their expertise in a variety of fields. Highly recommend his podcast!
- Fascinating interviewsJuly 10, 2020 by Bill Ringle from United States
Mario brings on accomplished guests and draws out their expertise and stories in a way that leaves me on the edge of my seat. Keep up the great work, Mario!
- Love It!June 26, 2020 by Laura Moreno Cabanillas from India
Loving this podcasts, an entrepreneur I really appreciate the energy and passion being shared to help us grow our business. Keep up the great work.
- Boost my Amazon sales!June 19, 2020 by SurvivalDad from United States
I tap Amazon as one of my sales channels and your interview with John Ghiorso was an eye-opener. Ignore at your own peril!
- Love It!June 16, 2020 by LauraMore from United States
I loved the Memorial Day episode, Mario! Thanks so much for creating this awesome podcast!
- Flawless interview styleMay 29, 2020 by GninraeL14 from United States
Mario makes everyone appear even more interesting to me. Great format and style!
- Come here for valueMay 29, 2020 by Joshua User 202! from Canada
Really appreciated this podcast for the raw, genuine interviews. Love it!
- Crisp and interesting interviewsMay 22, 2020 by Joel Goobich from United States
As someone who created one of the first podcasts dedicated to video marketing, I was very impressed by your recent episode about using video. Your interview style is crisp and interesting
- If you are in business, this podcast needs to be on your playlist.May 22, 2020 by Macstephen1 from United States
Mario has a great conversational style that helps his guests shine. This show is a must if you have an entrepreneurial spirit. It provides thought provoking content that will help any businessperson in their quest for success.
- New Subscriber here and on your YouTube ChannelMay 15, 2020 by Angela Brown Oberer from United States
Wow Mario you have a real knack for interviewing. You ask great questions and have a fun way of keeping the conversations lively and interesting. After listening to your episode with Owen Video I subscribed to your podcast and then I hunted you down on YouTube. High Five and great job!
- Very Professional & Engaging Show!May 15, 2020 by Mitche Graf from United States
Mario is extremely engaging and can hold your attention, and is a great interviewer! He has some great guests that really get into the details of running a successful business. Keep up the great work Mario!
- Great ContentMay 10, 2020 by Pilar S. from United States
Excellent! LOTS of advice from experts. The most recent episode talks about speaking–a must-listen for anyone who presents or is thinking about presenting.
- Great content!May 1, 2020 by @Mentally_Strong from United States
I really enjoy your podcast each time I listen. The content helps any entreprenur level up with they do. Keep it up and thanks for each episode.
- Professional and InformativeMay 1, 2020 by Bruce at Mindfulness Mode from Canada
Mario Fachini is an excellent interviewer and has terrific guests on the show. I highly recommend this podcast.
- Great PodcastMay 1, 2020 by Amber Fuhriman from United States
I love the topic of this podcast. The episode with Tod Lindsay is super super helpful!!
- Great find!May 1, 2020 by Reed Stiles from United States
Great message and content. Stumbled upon this due to the cool logo, stayed for the content.
- Great show and great host!May 1, 2020 by Laurapowers44 from United States
Love what Mario offers! So glad he is doing his show and providing all this helpful info! Keep them coming!
- Walks the walkMay 1, 2020 by Me15463 from United States
Mario encapsulates everything he talks about on the show. Be sure to tune in to this!
- Honest and authenticApril 17, 2020 by Deano3622 from United Kingdom
Wow, just come across this podcast. Mario is such an awesome guy. He comes across so honest and genuine. Loved the content. I honestly don’t know where you find the time?! Keep it up Mario, love how honest and real you are!
- Great and insightful!March 7, 2020 by Karty12345 from Australia
I really enjoyed this podcast, so much relevant content. Thank you!
- So much Value..!February 28, 2020 by Alex Dali Rizo from United States
Great content, I really recommend this to any Entrepreneur looking to excel in their path, Mario brings topic experts to teach and inspire your day
- Inspirational Intentional InformationFebruary 28, 2020 by 10Kforte from United States
This podcast shares the stories from people that are doing whatever it takes to rise up and help others along the way. “What Are You Made Of” is one of the many messages shared on the podcast. There are so many takeaways that are applicable to anyone. I really enjoyed listening.
- Wow!February 25, 2020 by Tyscoaching from Australia
Just listened to the 'rescue site AED Program' episode! If you love epic stories and inspirational people, this is the podcast for you!
- Motivation on TapFebruary 7, 2020 by AnthonyPGarcia from United States
Mario brings on some of the most impactful entrepreneurs to hear from. He dives into the key performance factors of their business. He extracts information very well and keeps the show flowing very smoothly. Definitely a show to subscribe to!
- Starting a MovementFebruary 7, 2020 by JustMe2say from United States
There are many areas of business and entrepreneurs have an opporunity to gain some insight with this podcast. Excellent interviews!
- Great Podcast For Entrepreneurs!February 7, 2020 by The Big Game Hunter from United States
Full of knowledgeable guests and useful information that will help you accomplish your goals in business and in life!
- Mario Truly Care About His GuestsFebruary 7, 2020 by Podcast Junkies from United States
Having met Mario and spent time with him at Podfest I can truly say that he is passionate about his show. He’s genuine and that clearly comes through in his own story and what he brings to every interview.
- Put your thinking cap on!January 27, 2020 by Cliff Duvernois from United States
This is probably one of the most information dense podcasts I’ve listened to in many moons. Each episode could easily be expanded out into 2 or 3 hours. Mario does a great job of asking the right questions to get his guests to reveal great tips, tricks and advice. Sure a lot of information can be applied to an entrepreneur but I found a lot of advice applicable to my personal life. This podcast is definitely worth my time to listen to and I’m looking forward to more episodes to come. Great job!
- Relavant for anyone!January 17, 2020 by HarloB from United States
I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!
- Mario nails it!January 17, 2020 by Mickiezada from United States
I've listened to Mario for a long time...his podcast is well produced, his guests are influencers and authentic authority, and chock full of insights and inspiration for entrepreneurs. Love it!
- Mario is the real dealJanuary 9, 2020 by jamesnewcomb.io from United States
I’ve known Mario personally and professionally for over a year now. He is genuinely interested in helping people succeed, and consistently over delivers in his interactions and valuable advice with fellow entrepreneurs, podcasters, what have you. In this era of showmen who “give value” only if they think they’ll get something in return, Mario stands out as a man among men. Listen to his show and learn what true leadership and value in the marketplace mean.
- Listening On My Entrepreneurial JourneyJanuary 3, 2020 by FromLisa2 from United States
I was surprised when I stumbled over the servant leadership that shows up in these episodes. It's collaborative. It's focused on relationships with clients versus transactions. I especially enjoyed the episode on getting clients without "selling" because it's more about genuine relationship building.
- A GiftDecember 25, 2019 by Lisa Vogt from United States
Mario uses all his talents, gifts and abilities to produce this life affirming show. It's incredible that we are able to grow our abilities and develop our talents and gifts just through subscribing and listening. Thank you Mario!
- This show is ON FIRE!December 14, 2019 by tibor.mindsethorizon from United States
Love your show Mario! Your niche is close to mine but I focus more on mindset and manifestation in a business setting. I tuned into episode #103 with Karen Brown which is dope! Keep up the great work!
- Entrepreneur Must ListenNovember 30, 2019 by HWoodwriter from United States
If you’re an entrepreneur this is a must listen show. So many inside tips and thought processes behind moving your business forward. Mario does a great job with the guests by asking the right questions at the right time. He and his guests give the information you need to grow your business and leadership skills.
- What a show!!October 26, 2019 by CWLuecke from United States
Man, do I love interviews with world-changers! Mario does an excellent job gathering the cream of the crop for his show and giving insightful interviews. Check it out!
- Loved it!October 25, 2019 by Seodrigo from United States
This interview was very enjoyable. Mario brought on a wise guest by the name of Michael Lauria. I loved the interview and Michael's perspective on the topic. He had wonderful insights and around min 31, he hit something very profound. Excited to share what I learned today with others. Way to go!
- Great listenOctober 25, 2019 by trinity3712 from United States
Good listen. Great range of guests and topics. Something here is you keep listening will help you in many areas of life and leadership b
- Great Knowledge!October 18, 2019 by Jon Vroman FRD from United States
Great show Mario! So much valuable information in one episode!
- Excellent show, very imformative!October 5, 2019 by Shaolin Soprano from United States
Mario loving the podcast bro, great content, immense value. Enjoying these interviews!!!
- Helpful Information!October 4, 2019 by The Medicare Nation from United States
Love the valuable information on these episodes! Lots of tips & tricks for every Entrepreneur to use. Kudos Mario! Diane Daniels Host of Medicare Nation
- Love Mario’s AttitudeSeptember 12, 2019 by marisaimon from United States
Mario’s heart shines through his interviews, making these fun and positive, and the people he brings on offer such a wealth of knowledge.
- Lots of Great Info!September 6, 2019 by DarlajPowell from United States
Mario provides lots of great info and advice in this 7 day a week show.
- Great Content!August 31, 2019 by LanceJohnson_ from United States
Mario does a great job of share valuable information that every entrepreneur could use and apply to their journey. Great work! 🙂
- Important information!August 31, 2019 by Allmenow from United States
Very engaging information. Mario draws out experiences and knowledge from his guests. Loved the show!
- Difference-MakerAugust 21, 2019 by Unlimited Beliefs from United States
Mario is a master at bringing out, shining a light on, and internalizing the difference-making mindset. His knowledge and experience and mission enable him to synthesize information into diamonds for all of us! What you want is accessible by taking in this show!
- Excellent InformationAugust 21, 2019 by Stallion golf from United States
Great advice and information with a wonderful blend of topics! Loved the episode with the british healthcare professional and the ideas shared on how to make the industry better.
- Motivating and valuable informationAugust 16, 2019 by Calvin Javier from United States
Great insight on mindset from business leaders and entrepreneurs making things happen. Definitely worth your attention. Will be listening and learning more!
- Good informationAugust 2, 2019 by FIRE NATION! from United States
Engaging interview with a british health pro, I was surprised to hear the similarties and the application she has for making healthcare better
- GreatnessAugust 2, 2019 by MiaSportFanatic from United States
Have had the chance to listen to one show so far but man, we should be paying for this information. Lots of greatness. Thanks for the heart to serve.
- Listen to the experts - and thrive!July 28, 2019 by The Marketing Book Podcast from United States
There's a lot of advice out there these days but, sadly, a lot (and I mean a LOT) of is from people with little to no expertise. That's not the case with this gem of a show. Listen to what the experts say and profit from the experience!
- Show is amazing!July 26, 2019 by BestMorningRoutineEver from United States
I love learning about mindset and how to master my thoughts. This show provide the tools!
- Great show!July 19, 2019 by Jefferson_79 from United States
Great information for all businesses.
- Good value!July 12, 2019 by Audrey purplele from United States
Great information that applies to any business! I really felt he provided value for my time.
- Interesting TopicJuly 6, 2019 by Real Estate Journeys Podcast from United States
Interesting topic. Great interviews. Keep up the hard work!
- Helpful Advice from ExpertsJune 14, 2019 by ichuck2 from United States
Mario talks to experts in a wide range of subject matters and asks good questions to pull out helpful advice.
- What a great show!June 14, 2019 by Christopher List from United States
Mario really brings out the best in his guests. The police dog trainer had such a great story. Can’t wait to hear more!
- Great!!!June 11, 2019 by tommye w-c from United States
Great podcast, awesome guests, incredible host!!!
- Fun & informativeJune 11, 2019 by Saoirse Sky from United States
Some people want something fun, others want something informative. This podcast gives you both!
- Great show!June 10, 2019 by CJThomas6 from United States
Very inspirational show! Appreciate the advice and thoughts shared by the host and his guests!
- Great podcastJune 10, 2019 by Rosie81200 from United States
Great podcast! Love hearing about the guests’ journeys and what they learned from them.
- Never Stop Learning!June 10, 2019 by Terri in Fairhope from United States
Tune in to this great podcast and host! You're probably really good at what you do (top of your game...an Expert Authority), but there is always more to learn...streamline processes and gain more freedom in your life. It's not always about the bottom line. This one is worth a listen!
- Amazing!June 10, 2019 by KatieHBrooks from United States
If you're looking for inspiration, tune in to listen to Mario and his top notch guests. I find that I am always much more motivated after listening to an episode of Expert Authority Effect!
- Wonderful show!June 10, 2019 by @IV-Heather Tieben from United States
Mario is a great host & puts on a wonderful show. The quality of his interview guests and entire production is impeccable, I couldn't recommend Expert Authority Effect more!
- You Will Not Be Disappointed!June 10, 2019 by Composer 1853 from United States
Mario does such a great job of engaging his guests from several different disciplines.
- The hardest working man in PodcastingJune 7, 2019 by EOFire.com from United States
Mario brings the HEAT with real energy and FIRE...don't miss the meteoric rise of this show! ~ John Lee Dumas
- Great interviews and guests!May 31, 2019 by Mel Good Karma from United States
Thanks for hosting such great interview guests. Look forward to hearing more and kudos on so many a week and also videos!
- FantasticMay 31, 2019 by Jason A. Duprat from United States
Awesome podcast, going to be adding this one to my list. Interesting topics with great interviews, good sound quality.
- Enjoying!May 31, 2019 by Slordan from United Kingdom
Enjoy listening to Mario and how he opens up the conversations to ensure it’s as relevant to us as listeners!
- Nice variety and interesting topicsMay 31, 2019 by emjgreen from United States
Love the variety of topics presented here on this show. Looking forward to listening to more of Mario's show.
- Great Content! Great Interviews!May 24, 2019 by No BS Mompreneur from United States
Wow! Really enjoy listening to all these fabulous expert authorities!! Lots of valuable take aways that I can implement into my life. I will continue to listen and share with others!! A+++
- A great addition to build authority and create an impactMay 24, 2019 by Cloris Kylie from United States
A great addition to build authority and create an impact. Also, a different twist on the topic. Engaging. 5 stars!
- Filled with motivation and ideasMay 20, 2019 by Thomas O'Grady, PhD from United States
Mario does a great job interviewing and pulling the stories behind people's stories or success. Good pleasant listen. If you are in a journey of your own, these episodes will give some things to bring into your on life.
- spartancvMay 17, 2019 by spartancv from United States
Great job following your passion, your purpose and creating this podcast to help serve others! Keep up the excellent work.
- This podcast is the bombMay 10, 2019 by Posturedoc from United States
Mario always crushed it, and this podcast is another example of his amazing insights and knowledge!! Great work.
- Wow - love the video show.May 4, 2019 by Thehighenergygirl from United States
Thank you for the encouragement and tips on how to succeed on video and the repurposing idea.
- Motivating and Inspiring!May 4, 2019 by KatyJoyWells from United States
Mario brings such enthusiasm to his shows and his content is fantastic. I’m always learning new things to implement or new ways to grow, thanks Mario!
- What a great show!April 29, 2019 by Gene_HPLN from United States
Awesome podcast! Mario brings great topic, great guests, and it is very easy to listen to. I definitely recommend for anybody interested in business success!
- It's greatApril 10, 2019 by Ian Ryan from United States
Just had a chance to check out your most recent episode appreciate the great insight! Great delivery from the host & can’t wait to dig into future content.
- Love it!April 6, 2019 by Brendan @ Entrepreneurs&Coffee from United States
I love that this interview podcast doesn't feature the same old folks that everybody has on their show. Keep it up, Mario!
- Amazing!!!!March 15, 2019 by Lindsey Russo from United States
This show is so impactful! Hearing from the experts and how they take authority in their space is so amazing. Looking forward to more episodes!
- Learned what I didin't even know I neededMarch 15, 2019 by Camilla-Jean from United States
Great info. I love the Q episode because I get just quic interst snippets that may get me thinking about where my business might go.
- Fabulous Interviews!March 1, 2019 by Life&RelationshipCoach from United States
Mario does a fantastic job interviewing really interesting and successful business people who explain how they got to where they are - tips you won't want to miss when your trying to grow your business! Keep up the great work Mario! Coach Riana Milne
- A+ ShowMarch 1, 2019 by Gisele_Oliveira from United States
I love this show. It's so entertaining and I learn a lot from the interviews. I highly recommend this show if you want to level up his game as an authority.
- Inspiration, transformation, success stories!February 23, 2019 by Chabo101 from United States
The title of this review should just be enough but it is just more than that. Its life lessons, its listening to personal struggles and how they over came those struggles. Love to hear from people that change the world through their struggle and the lessons that i learn from them are just more than amazing. I love this.
- Great interviews!February 22, 2019 by AlyciaDarby.com PodcastManager from United States
These interviews are well done and his guests are prepared to give really specific insights and stratagies... great podcast, Mario!!
- Inspiring story of courageFebruary 16, 2019 by StrongHeart<3 from United States
I love that she found gratitude in her circumstances. lorie is an inspiration
- Powerful!February 15, 2019 by The Food Heals Podcast from United States
Mario's interviews cover a variety of topics and provide great value in all areas of your life! Episode 15 discusses how change is temporary and transformation is permanent which was really powerful for me. I love this message! Thank you!
- Great content!February 15, 2019 by Blakeob85 from United States
Great answers to common questions many entrepreneurs have! Thanks Mario for sharing your and your guests' insight!
- Real Actionable Tactics!February 9, 2019 by MattBMaverick from United States
What I like about Mario's podcast is that he pulls out actionable tactics from his guests that we, the listeners, can actually use. Great show!
- Great Listen!February 8, 2019 by Real Estate Investor from United States
Mario and his guests provide useful techniques to succeed in any business venture. The interview style promotes learning through real life examples of his guests. Great listen!
- Great interviews!February 8, 2019 by Matt B 1818 from United States
Love hearing these interviews and learning from people who are top in their industry. Mario is a great host and is not afraid to share his emotion!
- Love itFebruary 1, 2019 by Duffash from United States
I love hearing interviews of successful business women and taking away what I can learn from their journey. Mario is a great host! I have enjoyed what I have learned so far. Congrats on the launch of your new podcast!
- Strong, professional, enthusiastic!February 1, 2019 by pm legs from Canada
If you're looking for an interviewer who's going to take you to investigative places to help you be your best you, through your professional life, you'll love listening to Mario!
Watch The Episode
Subscribe to EAInterviews
Resources Mentioned• FREE Business Book Publishing Course • FREE Gift [ From VIP Guest ] please make sure Strong tags are used for any and all links (As you can see to the left)
• Revenue Growth Engine | Darrell Amy
• The Experience Economy | Joseph Pine and James Gilmore
• Outside of The Bible | Louis Feldman
• How To Get Everything You Can Out Of All You’ve Got | Jay Abraham
• The Challenger Sale | Brent Adamson and Matt Dixon
• Challenger Customer | Brent Adamson and Matt Dixon
• Wild at Heart | John Eldredge
• The Five Love Languages | Gary Chapman
3+ Expert Authority Insights™ To Apply Now
- When we get strategic, that’s where things can get really, really exciting.
- Next time you set revenue goals, not just look at the total number, but go a level deeper and look at the drivers.
- Let’s focus on the end result, which is revenue growth. And when you do that, things start coming into perspective and alignment.
Wheel of Whatever™
[36:46] Who is the company or entrepreneur you would love to have the opportunity to work with that you know you could help them increase their revenue?
What You’ll Learn In This Episode
Click the time stamp to jump directly to that point in the episode.
[0:44] We thank our sponsor, Free Business Book Publishing Course
[1:21] Why is revenue growth is so important
- Revenue is the lifeblood of any organization
- Great things happen when revenue grows
- You’re creating opportunity for new people to come to work, to creating meaningful jobs
- They’re able to give back to their community
[2:34] Two ways to grow revenue
- You get net new clients
- You cross sell more to your current client base
- When you put processes in place to do both simultaneously, the math works out really, really well
[4:57] How to set goals for growth
- The spaghetti on the wall approach
- The ruler approach
[4:57] Two key drivers in business
- What’s the total number of clients that you have?
- What is my revenue per client?
- Those two drivers actually give you what I would call aggressive but realistic growth goals for your organization
[12:05] How Darrell started his company
- Darrell is a sales nerd with a marketing degree
- The goal of driving revenue
- Formed out of a passion and maybe even a frustration to see things work
[19:40] How to accelerate revenue growth
- By focusing on your ideal clients
- Who’s your favorite client?
- What do you like about working with them?
[19:40] What to do with ideal clients
- Going to get taken care of
- Ideal prospects are going to be contacted and worked on according to whatever plan we’ve put together
- Our ideal clients and prospects are going to get attention
[19:40] Ideal clients related to leads
- You don’t need leads
- You already know who those people are
- You need engagement with your ideal prospects
[28:43] Really, all sales people end up doing is just kind of picking the low hanging fruit. But no one is strategically going after the real accounts that could make a difference
[31:09] Darrell’s biggest transformation story
- A South Florida client, they had a product and service that can help just about any business in that marketplace
- Darrell put processes in place to cross over new net clients to current clients
- Their revenue is growing well past the 10 percent because they’re getting those new clients on boarded with new programs
[36:21] Wheel of Whatever
- Who is the company or entrepreneur you would love to have the opportunity to work with that you know you could help them increase their revenue?
- Working with organizations that have a generous heart
- Working with forward thinking businesses that are giving back
[38:25] Time out to thank sponsor, Free Business Book Publishing Course
[39:56] Imperfect Action Round
- The fastest path to the profits is having ideal clients
- The biggest problem prospects are making is they’re talking about themselves
- The best way to maximize customer lifetime value is to consider the experience you provide to them
[46:49] Thanks to our sponsor, Free Business Book Publishing Course
EA Interviews Episode 190. Inspiration, transformation, success stories, and the Imperfect Action Round seven days a week. Join Mario Fachini for today’s Expert Authority Effect Interview.
Mario Fachini [0:13]
I’m excited to bring to you, Darrell Amy from Revenue Growth Engine. If you have a business, and you have some profits, but you want more, or you have a lot of revenue, but you don’t have a lot of profits, these things can be misconstrued. And I have none other than author, speaker, bestselling author, and podcast host Darrell Amy on today’s episode. And I’m excited to bring him up right after we thank our sponsor.
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Mario Fachini [0:59]
Here he is ladies and gentlemen. Mr. Darrell Amy. Darrell, how are you feeling today?
Darrell Amy [1:03]
I’m fantastic. Thanks for having me on, Mario. This is going to be a lot of fun.
Mario Fachini [1:07]
Oh, I can guarantee that. And it’s my absolute pleasure. You have such a great opportunity to help so many people in the service that you provide. Tell us why is revenue growth is so important to companies?
Darrell Amy [1:21]
Well, it’s important for any number of reason. Obviously, revenue is the lifeblood of any organization. And great things happen when revenue grows. I love walking into a business that’s growing. You can feel the energy. You can see it in people’s eyes. You can just tell great things are happening. The opposite is true when you walk into a business, it’s stagnant, and maybe going even backwards. It’s a bummer. It’s a bummer. So I love going in organizations that are dynamic, they’re growing, what that means is you’re creating opportunity for new people to come to work, to creating meaningful jobs. They’re able to give back to their community. And so nothing gets me more fired up in seeing an organization that has a strategy in place, all the plans and processes, to ensure that they’re growing to the best of their potential.
Mario Fachini [2:14]
How do you help companies, like you said, if they’re stagnant? You know, they might be doing okay, and maybe they had some growth early on, and then they just maintained. I’ve seen this myself. And it could be a couple of years, it could be five, or ten. And they’re just kind of still there. How do you revive those type of companies?
Darrell Amy [2:34]
Well, you know, a lot of times when you take a look at that, really behind the scenes in those organizations, there’s not really a strategy or a plan. And that happens to all of us in all different areas of life. You know, coasting based on what you know. And when it comes to growing revenue, what I’ve noticed, Mario – and this is just one of my big aha moments was realizing something that’s actually pretty simple – there’s only two ways to grow revenue. If you think about it, you get net new clients or you cross sell more to your current client base. And, really, at the end of the day, those are the only two fundamental ways to grow revenue. And what happens in most organizations, when we get complacent, we lean to what we’re good at. And I’ve discovered in the organizations that I’ve talked to across multiple industries, multiple sizes of business, that most companies are good at one or the other, they’re either naturally good at attracting net new business or they’re good at cross selling more, upselling, and maintaining relationships with their current clients. Here’s what’s cool. When you put processes in place to do both simultaneously, the math works out really, really well. In fact, in the Revenue Growth Engine book, we share examples of organizations that say, “You know, what, if we commit to modest growth, say 10 percent in each one of those areas, net new business and cross selling more to our current clients, the math actually looks amazing.” You get, what I call, exponential revenue growth, where you can actually double revenue in about 36 months if you’ll show modest growth in both of those areas at the same time. A lot of times we lean on what we’re good at, what we know, when we get complacent. But when we get strategic, then we can say, “Hey, what would happen if we put plans and processes in place to do net new and cross sell at the same time.” And that’s where things can get really, really exciting.
Mario Fachini [4:36]
Let me ask you about the other side of the coin, because that is exciting when you’re doing it proper, but there’s the companies that are stagnant for so long. What if your company keeps growing? What should you look out for if you’re one of the companies that says, “We’ve been growing month over month for the last 36, 48 months.”
Darrell Amy [4:57]
Yeah. It’s a great question. Actually right before our conversation, I was on the phone with a technology company in the southeast and they, you know, had been growing year over year and doing quite well. You start to have that conversation about how do you set goals for growth. And what I’ve discovered is there’s a number of ways companies set goals, some of them are a little bit scary. Like, for example, one of the ways it’s more common than we all might want to admit when it comes to setting goals is, what I call, the spaghetti on the wall approach. Like, we had a meeting at the beginning of the year. We had to set goals for the end of the year to set for the following year. And we threw a bunch of numbers on the wall and they got buried in a folder somewhere. And then, you know, at the end of the year, we’ll go, “Oh, we hit that or we didn’t.” And a lot of companies do that. I think one of the reasons is they don’t really have a model for setting goals. The other way people set goals is, what I call, the ruler approach, where you go, “Okay. Well, we did this. Let’s see if it’s right. We did this last year, we grew 10 percent year over year and we put the ruler on the last few years of growth. Well, we’ll commit to that next year.” Well, is that realistic? Or maybe the bigger question is, is that leaving a lot of money on the table? I think for a lot of organizations, the ruler method, while it feels good, because it feels conservative, it may be leaving a lot of money on the table. So what I challenge people to do, and I challenge all of our listeners to do today is look at your company. And don’t just think about the big number for revenue. Go down a level deeper and think about two key drivers. Remember, we talked about net new business and cross selling where there are current clients. What are the numbers behind those? They’re actually fairly simple. First is, what’s the total number of clients that you have? How many active clients do you have? And then the second number is, what is my revenue per client? Which is actually really simple math, take that first number total clients divided from your total revenue, and you get the revenue per client. And now we’ve got a baseline that we can say, what reasonably do you think we can do in terms of net new business, new logos, new clients coming in? And what could we do if we got strategic in terms of cross selling more additional products and services to our current client base? What can we do to positively affect our revenue per client? But, once again, if you show modest growth in each one of those areas, reasonable 10, 15 percent growth in each one of those areas, you get the spreadsheet out. And we actually do this with our clients, we have it on the Revenue Growth Engine website, RevenueGrowthEngine.net, where you can go get the toolkit. And just play with the numbers inside that spreadsheet. And those two drivers actually give you what I would call aggressive but realistic growth goals for your organization.
Mario Fachini [7:53]
Is there a certain percentage you should be aiming for? Or, is there some goals you say, you should hit before you try to get to another one? If someone’s going, “I want to go from six figures a year to seven,” should they have a in between goal of 500,000 or 600,000 before they try to jump from A to B?
Darrell Amy [8:12]
Yeah, I think so. I mean, a lot of those types of goals are kind of the spaghetti on the wall goals. There’s the pie in the sky. I want to be X million dollars a year, whatever your number –
Mario Fachini [8:24]
What would a better goal be?
Darrell Amy [8:26]
Well, a better goal would be to say, “Okay. I have 100 clients now. I think that reasonably we can grow that by 15 percent this year and on into the future.” So my revenue per client is X dollars per client per year, I think we can grow that. Set the goals at that second tier level and then do the math and add it up. And then you can see what a reasonable goal is. If you want to work that backwards, and you say, I want to go from 500,000 to 500 million, or whatever that number is, you can also work those numbers backwards and go, “Okay. Well, what would we need to do in terms of new client growth and revenue per client to pull that off?” And I think that’s where a lot of companies, if you just keep it at the top line, if you just keep it at a bottom line, in this case – well, top line revenue – sorry. We were talking about profit earlier, Mario. If you just keep it at the top line, you miss the nuance of what’s actually driving those numbers. And so the goals aren’t quite as meaningful until you boil it down to net new and revenue per client. So whatever your goals are, I challenge you next time you set revenue goals, to not just look at the total number, but go a level deeper and look at the drivers. And a lot of companies when they do it at that level, they’re surprised by the potential of their organization. You know, there was a great story about the British cycling team. And several years ago, the British cycling team was the worst team in cycling. And, in fact, it was so bad that bicycle companies did not want their logo, like, “Don’t buy our bikes, please.” Because they’re that bad. And so it’s a great story because a new leader came in and you know, the Olympics is coming up. And he’s like, “What are we going to do? I mean, this is embarrassing. The country is embarrassed at how bad this team is.” And he came in, he said, “Here’s what we’re going to do. We’re going to aggregate marginal gains. We’re going to look for areas where we can make a 1 percent difference here, another 1 percent difference there.” They’ve made all these changes. They changed the shape of the seat. They changed the fabric of the clothing they were wearing to reduce wind resistance. They just looked at numerous different areas. They made 1 percent adjustments. And his deal was, if you aggregate all of these marginal gains, you’re going to improve. And sure enough, they won the Olympics. They went from last to first. And I think the illustration is the same here with our businesses, you can’t make changes sweeping changes right away that are going to stick in that are going to revolutionize things. But what you can do is you can say, “Okay. If we want to grow our business year over year, say, 10 percent in net number of clients and 10 percent in revenue per client, what are the marginal gains that we could get? What are the things that we could adjust systems or processes that we could put in place that would allow us to get those marginal gains?” And, Mario, I think sometimes when it comes to revenue, we just think like, big sweeping numbers. But it’s got to come down to what are the realistic numbers that we can hit, what are the things that we can do inside our business to make the adjustments to ensure that we’re making the marginal gains. And those things add up over time. And when you do both net new and cross sell at the same time, they compound and the results are pretty exciting.
Mario Fachini [11:57]
You are just a wealth of wisdom. And I appreciate you for sharing all of this. I got to ask you, how did you start all of this?
Darrell Amy [12:05]
Oh, my. So I am a sales nerd with a marketing degree. I started in sales long before graduating from college. Actually as a kid, I was the son of a carpenter. And so I was actually making some lawn furniture for my parents for their anniversary, when one day someone pulled over on the side of the road and said, “Hey, how much is that thing you’re building?” So I said, “$100.” And they said okay. And I was like, “God, this is good.” So I got in sales. But my first professional sales job was was coming straight out of college. So I worked in technology sales. I was in sales management, ran a branch, started training sales people in 2004 when I started my first company. And as a sales trainer, my very first client came to me and said, “Hey, Darrell. All this stuff you taught my sales team is fantastic. But our marketing doesn’t say anything about what you just said. Do you build websites?” So I said, first client, “Yes, sir. We build websites.” So I’d actually built one for nonprofit and for my church before that. But next thing you know, I got swept into this river 17 years ago of marketing, and digital marketing, and search engine optimization, and social media, and inbound marketing, and account based market, all the different things going on out there. So it’s been a fun ride for the past 17 years. I’ve been very involved in sales and sales training, training salespeople, designing sales programs for global technology companies. And at the same time, I’ve also run a company and lead a team of digital marketing professionals. And here’s what I noticed, I noticed that the salespeople were obsessed with sales. The marketing people were obsessed with all the gadgets and trends. But the real goal behind both of those things, is driving revenue. I mean, that’s what we’re all about. So when we would do our quarterly business review conversations with our clients, we would ask the question, what are your goals right now? What are you focused on? Where are your challenges? Those just top level business questions. And over and over again, people would say, “We need to grow revenue faster.” And that’s when the lights came on to say, “You know what? We need to stop talking about marketing. We need to stop talking about sales. What we need to talk about is the end result, which is revenue growth.” And that was the beginning of the journey that ultimately led to the writing of the Revenue Growth Engine book and now the Revenue Growth workshops and strategies that we put together for companies.
Mario Fachini [14:45]
That is fantastic. Because I could just tell the more you were talking, I was like, you didn’t just like roll out of bed yesterday and just like make all this up. Because I could tell you had – I knew you’re knowledgeable even before we approved everything to book a time and all that. But the more you talk, the more impressed I’m getting.
Darrell Amy [15:07]
Well, that’s very kind, but it all comes down to the execution in the real world. And I think a lot of the revenue Growth Engine was formed out of a passion and maybe even a frustration to see things work. And right before I wrote the book, and actually what ended up kind of culminating in the Revenue Growth Engine model, the framework that we present in the book, I was presenting at a conference on growth. And so all these businesses were there. They wanted to grow their business. And half the room was full of marketing people. And the marketing people were gaga about the latest marketing trends that they were talking about. And by the way, I’m a marketing nerd. I love all that stuff. I love the gadgets. I love the technology, the platforms, all the innovation in that space. I just think it’s amazing what’s going on in the marketing world. So the marketing people were there, they were really excited. The other half of the room was sales managers. And you could see the sales managers, you could tell who the sales managers were because they were sitting there with their arms folded, leaned back in their chairs, going “Come on. The leads you send is garbage. This is a waste of time. Can we get something that’s useful?” And, of course, the marketing people are looking back over their shoulder at the sales managers going, “You all are a bunch of Neanderthals. Get with the program.” And then the funniest thing was at the back of the room were the owners. There were several company owners/executives back there, and they’re at the back of the room, and they’re drinking their coffee looking out over this landscape of people. And I know they’re just looking going, “Can’t y’all just get along? I mean, can we work together, please.” And I think there’s been a lot of misalignment in organizations, large and small, between sales and marketing. And, you know, sales is thinking about selling, marketing is thinking about marketing. But really, what we need to be thinking about together is revenue growth. And I think it’s not a coincidence that in 2018, about 18 percent of Fortune 500 companies had a position called a chief revenue officer. Companies that said, “You know what? It’s time to end this marketing and sales thing. Let’s have a chief revenue officer.” That number jumped from 18 percent to 31 percent between 2018 and 2019. And so the trend at the enterprise level is to say, “Let’s focus on revenue, not on sales and marketing. Let’s begin with the end in mind,” as Stephen Covey would say. And so we’re seeing this now proliferate across medium and small organizations, even solopreneurs, that go, “Yeah. You know, what? All these gadgets and techniques and all that are great. And they have a role and they’re fantastic.” But let’s focus on the end result, which is revenue growth. And when you do that, things start coming into perspective and alignment.
Mario Fachini [18:03]
I agree. And I think it’s great that you not only are sharing this and teaching it, but you have so much out there as far as assets, like your book, that are focused around it. Because I remember hearing long ago, I think it was my friend, Chuck. We’re both speaking at an event. And he said, RPAs, Revenue Producing Activities. What RPAs, did you do for this week, this, and that? And I was like, “Well, that’s cool.” It’s like, “Where’d you learn this?” And I’m like, “You’re a genius.” He’s like, “I think I got it from real estate or something.” But the reality is, I see people selling content creation courses, which is good. Because if not doing content creation, no one’s seeing you. However, if all you’re doing is content creation, you might not be selling. I can’t tell you how many audiences I’ve spoke to from my books and trainings and I go, “Okay. Give me your business cards, flyers, whatever, and let’s take a look at it.” And I go, “Where’s your headline? Where’s your benefits? Where’s your call to action?” So to your point with the leads, yeah, you might get 1,000 leads a day. Very good for you. Merry Christmas. But if they’re all junk, you just wasted a lot of time, energy, and money, and everyone’s getting irritated in the process. Conversely, if you get ten a day and they’re solid gold, who’s better? What do you want, 1,000 or 10?
Darrell Amy [19:35]
Well, and I have some opinions about leads. So I’ve been in the world –
Mario Fachini [19:39]
Oh, do tell.
Darrell Amy [19:40]
Oh, my goodness. So I’ve been in the world of marketing. And I come from the b2b space. So you need to know that. I’m a hard charging b2b sales professional. And most of my marketing experience has been in the business to business world. So I’m not a great guy for consumer marketing. So if you’re in that space, what I’m about to say probably doesn’t apply to you. But in the business space, what we began to realize was if you’re going to drive revenue, net new and cross sell are the two ways to drive revenue. The way to accelerate revenue growth is by focusing on your ideal clients. So if you think about it, it’s a great question for everyone to ask, and we asked this at the beginning of all of our workshops is, who’s your favorite client? You know, who are some of your favorite clients? What do you like about working with them? I’ve gotten to the point where I can pretty much predict what you’re going to say at this point. They love working with us. They respect what we do. They value our advice. They’re willing to pay for it. They pay their bills on time. They give us referrals. You know, we’re like part of their team. These are the themes of an ideal client. And, you know, it doesn’t matter what type of business you’re in, we all have ideal clients. And then I’ll ask the question, what if that ideal client that you just talked about was to purchase everything that you offer that can help them over the next ten years? And we start adding the numbers up over ten years, and that’s kind of fun, right? Because the numbers are usually really big. And it puts into perspective what the value of that client is. And then I’ll say, “Hey, by the way, what about if you’re just average up and down the street bread and butter client? What would it look like if they happen to be loyal enough to you – most of them aren’t – to last over the next ten years? What would that client be worth?” And when you contrast the average client to the ideal client – and I’ve done this across multiple industries, multiple markets, multiple sizes companies – without fail, the ideal client is worth 20 20 times or greater more than the average client. So what does this tell me? If you want to accelerate revenue growth, focus on your ideal clients. Now, that means two things – by the way, a little footnote, sometimes people go, “Darrell, what about our average client? We’d die without those people.” Well, maybe. I’m not saying ignore those people. But what I am saying is from a sales and marketing perspective, that the policy in the company the focus should be, “Look, we’ll take an order from anybody,” but 100 percent, without fail, our ideal clients are going to get taken care of. And the ideal prospects are going to be contacted and worked on according to whatever plan we’ve put together. So we can do business with whomever but, without fail, our ideal clients and prospects are going to get attention. So what does this mean related to leads? Well, if you know who your ideal clients are, and then you develop a profile, and you know who your ideal prospects are, you’ve literally purchased and built the list of ideal prospects, you don’t need leads, you already know who those people are. What you need is engagement with your ideal prospects. And this is a huge paradigm shift for a lot of b2b sales teams and marketing teams who look at marketing like fishing. Like, they were just going to put a lure out there, we hope something swims by, and bites on it, and we’ll create this magical lead. No. It’s not like that. You know, who your ideal prospects are. And so the job of marketing turns from just hoping somebody swims to saying, “These are the companies that we need to engage with. And we’re going to figure out how to engage with the decision makers and influencers in this specific set of ideal prospects.” And it’s a huge mindset change from, “Yeah. I hope that, maybe, somebody attracts, convert, close.” The inbound marketing motion shifts to more of a focused, what we call in the Revenue Growth Engine model, outbound marketing, where we say, “You know what? We know who we’re going after. So, we’re going to develop strategies to get on their radar with a focus message that resonates with them, so that we can engage with our ideal prospects, our future ideal clients.”
Mario Fachini [24:05]
Yeah. It’s so important to be focused on that, because, like you’re saying, 20 times the leverage, 20 times the revenue, 20 times is a lot better. It’s also 20 times cheaper and more cost effective to go after, you know, when people say, “Oh, should I go speak at this event? Should I even attend this event?” Well, what if one event is 100 a ticket versus 1000 a ticket or 10,000 a ticket? Well, if that’s where your ideal clients are or your ideal prospects, customers, how many events do you have to go to or speak out or whatever? You know, with publishing books, it’s like, who are you giving them out to? There’s so many things that go into it. And if you just boil away all the time you’re wasting, energy, and money, and everything, I agree with you. When you have the ideal prospect, it changes everything. But the thing is, most people never take that first step and go, “Who is it?” I ask people all the time, whether I’m meeting them for the first time or, generally, meeting them at an event I’m speaking at in the audience, and it’s like, “Tell me about who’s your ideal prospect. I can help everyone.” You’re going to enjoy this. You’re going to enjoy this a lot because you don’t speak to everyone. You may be able to help everyone. But that’s the differentiator. Do you have to put agents in support and doing all these extra things for everyone? No, you don’t need to. That’s why you have different packages. And let people choose. It’s not to say you don’t want to help them. It’s to say, “Hey, if you want to play at general admission, glad to have you. If you want to play at better admission, whatever, glad to have you. If you want to play at VIP, well, that’s why VIP always gets the perks just like first class.
Darrell Amy [25:53]
That’s right. That’s right. Yeah. And I’m just remembering being at an organization in South Florida. And it was, it was this classic story. I mean, they had a product and service that can help just about any business in that marketplace. Well, guess what? There’s 90,000 businesses in the South Florida area. That’s exciting until you realize, “Hey, the sales team of six people.” So you’re asking each sales rep to cover 15,000 businesses like, “Okay. Do the math on that.” If you work 24 hours a day trying to do that, it would be virtually impossible. From a marketing perspective as well, you know, this business trying to market in the South Florida market. So we went through the exercise. We looked at who are your ideal clients. Then we applied that profile to the marketplace. And at the end of the day, it boiled down to about 1,500 businesses. So, now, we’ve got a reasonable number. We know who those businesses are. They can be assigned to a sales rep. They built a targeted account program to ensure that the sales team was being managed to activity around the decision makers and influencers in those accounts. And, now, marketing changes their focus to go rather than trying to hope that somebody maybe possibly in this giant ocean of 90,000 businesses, comes to us. Marketing said, “You know what? We’re going to go to the 1,500 businesses that are ideal clients and make sure we’re on their radar.” When you start getting creative in that area, there’s all kinds of ways to do that. We outline many of those in the Revenue Growth Engine book in the chapter on outbound marketing. And the idea behind that is to say, “Look, when you know who your ideal client is, everything comes into focus.” And what you need to do actually comes into focus. You can build a plan and execute that plan consistently. And all of that leads to rapid revenue growth with the type of clients you really enjoy working with, which makes business all that more exciting. Fewer annoying clients and more ideal clients is a much happier thing on Monday morning to come come to work for, isn’t it?
Mario Fachini [28:09]
Yeah. It definitely is. And the most important thing is you’re getting that traction, like you’re talking about. When you said 15,000 per agent, I’m like, “That’s crazy.” But now when you break it down and it’s only the 1,500, you know, that comes down to between 20 and 21 a month and you only have to service 250 a year per agent. And, now, you can get that traction and make the progress like you’re talking about and no one’s pulling their hair out, because people like to be around winners and people that are going somewhere in organizations, but not at the expense of it’s costing them their health and their life.
Darrell Amy [28:43]
That’s right. And I think when you have that just broad pool, that 90,000 businesses, really all sales people end up doing is just kind of picking the low hanging fruit. But no one is strategically going after the real accounts that could make a difference. And marketing is the same way, and so when you get the focus on the ideal clients, to me, that’s step one of accelerating revenue growth. It puts everything into perspective and allows you to focus your marketing and your sales efforts on the types of clients that are going to really drive business. If other clients come on board, if the other 85 or whatever the math is on that 8,500 clients come on board and want to buy something, hey, that’s fantastic. But what we do is we say, our marketing efforts and our sales activity, without fail, our company is going to go after these 1,500 prospects and they’re going to know who we are. And when it comes to managing clients, however many clients you have, there’s a certain number of those clients that fit the ideal client profile. Well, guess who gets the VIP treatment? Guess who gets the periodic business reviews? Guess who gets you know the best benefits in your client loyalty program? Who gets the best perks? And it’s not that you don’t like your other clients, but you know, I’m American Airlines frequent flyer. And so American Airlines knows that I fly a lot. And so as a result, you know, I get to the front of the line. I get, from time to time, to the front of the plane. They take care of me because they know that I am someone that moves the needle in terms of revenue for them, as opposed to a casual flyer that might go on vacation once or twice a year. So is that smart? Yeah. Absolutely, it is. Because I have a choice every time I book an airline ticket. And so I think when you look at your client base as well, you need to have a clear understanding and clear demarcation in your company of these are our ideal clients, these are our A-list clients, we got to take great care of them. And we need to think about the experience that they’re having with our company and look for ways to improve that experience.
Mario Fachini [30:54]
I want to ask you about your biggest transformation in a client. You don’t need to use their name if you don’t want to, but percentages and revenue growth, obviously, those help us learn. Who’s your biggest transformation story?
Darrell Amy [31:09]
Transformation happens in so many different levels inside this model. But I’m going to continue with that since we’re telling the story of the South Florida client. What happened inside that organization is twofold. First of all, with client management, when we went in that organization – this illustrates what we’re talking about earlier what a lot of companies when it comes to net new – revenue growth, they’re either good at net new or they’re good at cross sell. And so when we came into that organization, we said, “Well, what are your goals?” And they said, “We want to drive more net new business?” I said, “Fantastic. What’s your goal?” They said, “Ten percent year over year net new growth.” I thought to myself, “Well, that’s reasonable and doable.” And I said, “What did you do last year?” They said, “9.8 percent.” So I was thinking, they’ve said out loud unfiltered, “Why are we here?” But that’s what you know, if you’re good at net new, you think, “Well, that’s where we need to focus.” Then I asked about their cross sell business. And in this case, they had a new service package that was a great fit for some of their ideal clients, for sure. They’d invested hundreds of thousands of dollars in personnel and partners to roll this program out. And I said, “How’s that program going?” And they roll their eyes and said, “Oh, geez, Darrell. Terrible.” So I said, “Well, what would it look like if we put processes in place to cross them over to your current clients?” So we did that. And, you know, we put some very simple – we looked at the onboarding process and we came out with – you know, they didn’t have a consistent way to onboard clients. We helped them implement a periodic business review strategy, where they met with their clients, in this case, on a quarterly basis, to talk about their business goals and additional ways they could serve the company. And asked for referrals from ideal clients. And then on a marketing standpoint, we put together a client communication process and then they’re currently rolling out a client loyalty program. Well, guess what? When you drive 10 percent net new and you drive 10 percent, cross sell, this company has now accelerated their revenue growth. And the amazing thing is, the stuff they’re doing to take better care of their clients and expand those relationships is also yielding more net new business because they’re getting referrals, because they’re in there asking for referrals, and they’re treating their ideal clients with a white glove treatment, and they’re happy to give referrals. So in that case, you know, you’ve got an organization now, their revenue is growing well past the 10 percent because they’re getting those new clients on boarded with new programs. And, you know, they’re on a trajectory now to double their revenue in probably between 30 and 36 months. And that’s without buying anybody. It’s without acquisition or anything fancy. It’s just a matter of saying, “Hey, this is the area of business we weren’t good at. Let’s get good at it.” And now, we show marginal improvement in both net new and cross sell, and the results are exciting. So, yeah, it’s something that any organization can do. And it requires a little bit of discomfort in saying, “You know what? Now, we may be great at net new business. But we’re not going to cross sell. Another organization that had clients that they had literally had for 25 years. I mean, they were that good at taking care of their clients. But their net new business was in the single digits. It was low single digits. It was dismal. There were no processes there. So what are we doing? We’re putting processes together for strategic prospecting, target account identification and programs. They’re doing an outbound marketing program. So this is very new for this company. But what’s exciting is, you see a company there that has an incredible track record of taking care of clients. They’ve just never told anybody about it. So if they are able to maintain their client relationships and grow net new, they’re going to be on a track record to double their revenue in 36 to 48 months. And all without massive changes in their organization, which is really, really exciting.
Mario Fachini [35:24]
Wow. That is exciting to hear, because I don’t know of any business that wouldn’t want to double the revenue in that short amount of time.
Darrell Amy [35:31]
Yeah. And, once again, it sounds crazy. It sounds aggressive, and it is aggressive, but when you go down a level and say what can we do to grow net new? And what can we do to increase our revenue per client? Those two things, that’s where the marginal gains begin to add up. And you start putting processes in place in areas where you really weren’t focused before. And the small things add up and make a huge difference. And, you know, I challenge anybody, you know, go to RevenueGrowthEngine.net, click on the free toolkit, download the growth planner. And you can see, I mean, it’s a simple spreadsheet you could create yourself. You just add that up and the marginal gains add up when you do those two areas at the same time into exponential growth. And it is incredibly exciting.
Mario Fachini [36:21]
Well, I’m so glad you’re sharing this with us. We are going to go to the Wheel of Whatever, and come back for the Imperfect Action Round after we thank our sponsor. So I have this here. Oh, come on. There we go. It’s the Wheel of Whatever, it always stops where I need it to and it’s always on the right question.
Darrell Amy [36:43]
All right. Here we go.
Mario Fachini [36:46]
Look, we’re stopped. And look at that question, it’s the best one and it’s right for you. Who is the company or entrepreneur you would love to have the opportunity to work with that you know you could help them increase their revenue?
Darrell Amy [37:03]
Man, so I’m going to answer that in a general sense. What really fires me up, Mario, is working with organizations that have a generous heart. I am on the board of several nonprofit organizations. And I noticed that the things that really move the needle for nonprofits in these organizations, there’s thousands of them doing incredible things, they need to be funded. Who moves the needle for nonprofits more than anyone else? It’s generous business people and forward thinking entrepreneurs that have a heart to make the world a better place. So the people that I enjoy working with the most are forward thinking business people who say, “Yeah. You know what? I want to make a profit.” And I, certainly, have ambition for myself, so that includes creating meaningful jobs for people and also giving back to my community. Because the world has a lot of problems that need to be solved. And the nonprofits that are doing that work, they need the resources. And they need that. And so I get the most fired up about working with forward thinking businesses that are giving back.
Mario Fachini [38:15]
Excellent. That is a great answer. And I’m glad you shared it with us. We’re going to thank our sponsor and we’ll be back for the Imperfect Action Round.
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Mario Fachini [39:56]
And we are back with the Imperfect Action Round. Darrell, are you ready to take imperfect action?
Darrell Amy [40:01]
I am ready. Bring it on, Mario.
Mario Fachini [40:03]
All right. We got three rapid fire 60 seconds answer questions. The first one is, what is the fastest path to the profits?
Darrell Amy [40:12]
Ideal clients. It’s always ideal clients because they value what you do. And because they value what you do, you’re going to be able to generate profit. And it’s those those bread and butter clients, those up and down the street clients that grind you for a nickel every time. And then they don’t renew with you. It’s the ideal clients who are going to value what you do. And that’s always the fastest path to profit.
Mario Fachini [40:34]
Excellent. Number two, what is the biggest problem you see your prospects making and the fastest way for them to fix it today?
Darrell Amy [40:41]
The biggest problem is they’re talking about themselves. People don’t buy products, they buy outcomes. If you think about it, you know, nobody – Harvard Business School Professor Theodore Levitt walked into his classroom every year at the beginning of the semester and held up a drill bit, “So this is a quarter inch drill bit, nobody’s ever bought a drill bit. What they bought was a hole. Don’t sell the drill bit. Sell the hole.” The corollary to whatever business you’re in is, people don’t buy your products, they buy the outcomes as products deliver. So stop talking about your products, stop talking about yourself, and start talking about the outcomes your clients want.
Mario Fachini [41:16]
Excellent. And number three, what is the best way to maximize customer lifetime value?
Darrell Amy [41:23]
It’s to consider the experience you provide to them. So for a long time, we were in a product economy. It was all about making a better product. Then that kind of came of age. And products became commoditized. Then we said, “Let’s make a services economy.” So it became all about services. But guess what service is expected now, and it’s a commodity as well. Joseph Pine and James Gilmore wrote a fantastic book called The Experience Economy. And they said, the new frontier is thinking about experience. So what we challenge people to do in Revenue Growth Engine is to map your client experience. And at each stage of the prospect and client engagement, what’s the client thinking? What’s going through their mind? What result do you want? Where are the gaps? And and how can you improve your client experience? I think it’s the final frontier of value creation right now. So think about the experience and how you can make it better and you will unlock value in profit.
Mario Fachini [42:24]
You’re awesome. I don’t know what else to say. I’m like, “You’re awesome.”
Darrell Amy [42:30]
There we go. Lightning round. That was great.
Mario Fachini [42:35]
All right. Thank you. This is great. What books have helped you in your life?
Darrell Amy [42:41]
I’m a book junkie. In fact, I’m always reading and reviewing my favorite revenue books. So I mean, there have been -where do I start? Outside of The Bible and personally, you know, Napoleon Hill anything he writes is fantastic to me. But in business, I’m going to say in marketing, Jay Abraham, How To Get Everything You Can Out Of All You’ve Got. Just fantastic. Anytime I need ideas, I crack that book open. In sales – oh, my goodness – I have shelves full of books on sales. But my favorite book right now that I’ve been rereading and talking to both of the authors recently on our Revenue Growth podcast and the Selling From The Heart podcast is, The Challenger Sale. And it’s corollary to Challenger Customer by Brent Adamson and Matt Dixon. And I think there are lessons there that are highly relevant for where we are in the market today. Well, that was a hard question because I could talk about books forever. And, of course, Revenue Growth Engine, my all-time favorite bestseller. I think leaders are readers. And I think one of the best things – and I’m glad you asked that question – that sales and marketing professionals and any business owner that wants to grow can do beyond listening to great podcasts like this is to have a steady diet of ideas from great books.
Mario Fachini [44:10]
You did mention a lot of great ones. I’ll make sure they’re on the show notes page on EAInterviews.com. And you didn’t need to say Outside of the Bible. I think that’s a great one. I’m glad you mentioned at first. And I didn’t say business books, I said in your life.
Darrell Amy [44:25]
Well, there you go. I’m going to add one more book. It’s been extremely helpful to me. It’s an all-time favorite, I read this book and the books by this author all the time. It’s called Wild at Heart by John Eldredge. And I highly recommend that for any men listening or if you know man in your life. That one has been personally very profound and helpful in my journey as a man. So, yeah, books, oh, my goodness, so many books. I love books. And, man, I just have thoroughly enjoyed this conversation today. What a blast.
Mario Fachini [45:00]
The pleasure has been mine. I want to ask you – I’m throwing a thrown one in here – what about The Five Love Languages, Gary Chapman?
Darrell Amy [45:07]
You know, it’s funny because I’m happily married. And I think one of the reasons I’m happily married is because of the ideas in that book. So, you know, it is good. And it’s interesting when you think about what I was talking about earlier about the drill bit and talking about customer outcomes, essentially, what you need to do in business is speak the language of your clients and your prospects, which is what they want to accomplish. And I think the same is true in marriage, you need to understand the language of your spouse. And I think in doing that, things go a whole lot better. It also stretches you as a human being, because that language is probably going to be very different than the one that you’re used to speaking. Yeah. Great book. I highly recommend that. Fantastic.
Mario Fachini [45:57]
Excellent. Well, I appreciate you for sharing all that you have, all the books and everything. Where can we go to learn more?
Darrell Amy [46:03]
Well, I’d love for everybody to get to RevenueGrowthEngine.net. RevenueGrowthEngine.net has free toolkits. There’s a blog. We run the Revenue Growth Podcast. We’re always looking for ideas and thinking of ways and angles that we can help companies, great companies grow. And so go there, get the free toolkit, sign up for the blog updates, and we’ll guarantee a steady stream of fresh ideas to help your business succeed.
Mario Fachini [46:32]
Excellent. Well, thank you again, Darrell. It’s been an absolute pleasure.
Darrell Amy [46:36]
Mine as well. And thank you for all you’re doing in the podcast. This is fantastic.
Mario Fachini [46:41]
Oh, thank you very much. All right. Expert Authority World, we have another great episode here today. I’ll see you tomorrow. Have a great day. God bless.
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Mario Fachini [47:23]
Hey, thanks for listening to today’s episode. I hope you got a lot out of it. I know I sure did. If you haven’t done so already, I invite you to subscribe to the show. And also be sure to check out EAInterviews.com for complete show notes, the full interview video experience, links to the resources we mentioned, and more. Have a blessed day and I’ll see you tomorrow.
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