As an entrepreneur, visionary, and author Eric Shepherd is an accomplished leader of international businesses and associations focused on talent, assessments, and success. For 18 years Eric was the CEO of Questionmark where he grew the organization’s platform into a multi-million-dollar operation delivering tens of millions of assessments per year.

Eric has also led industry and standards initiatives to promote best practices for assessments, learning, and interoperability. He currently serves as Chair of the IEEE Learning and Technology Standards Committee working group which is developing recommended practice for Defining Competencies.

Eric is a captivating public speaker and currently serves as the Executive Director of the Talent Transformation Guild.

What Expert Authority World™ is saying about the show:

  • Great show!
    February 9, 2024 by Gisele_Oliveira from United States

    I'm absolutely hooked on this podcast! Huge kudos to Mario for consistently delivering top-notch episodes. Keep up the fantastic work!

  • Amazing Guests, Real World Advice
    July 14, 2023 by Demi @ Comcastro.com from United States

    Just wanted to say thank you, Mario! Great practical ideas and such enthusiasm. I recommend this show for anyone looking to change their mindset through access to access to some great real world inspiration.

  • These podcasts have some great nuggets!!
    April 14, 2023 by Jen from Fort Worth from United States

    Mario has an A guest list that go out of their way to give you their best tips to be successful in your business endeavor. I’ve learned so much in a short amount of time. Highly recommend!

  • Inspiring Real World and Practical
    March 11, 2023 by SheriTraxler from United States

    Love the inspiration of “hey if they can do this so can I “ And that there is practical ideas from their expertise too Also love the variety of times

  • SUPER PRO production, and better content
    February 17, 2023 by JoshRamsey from South Africa

    Hits the nail on the head, and brings practical insight while doing it!

  • Enthusiasm and experience
    January 10, 2023 by Cfow110 from United States

    Mario is an enthusiastic experienced interviewer. He creates conversations with great content but also leaves room for some whimsy with his imperfect action round questions.

  • What an Enjoyable Show!
    December 21, 2022 by BretRidgway from United States

    Mario Frachini is the consummate pro when it comes to being a podcast host. The time just flew by and the conversation was great!

  • Great Show!
    July 22, 2022 by erseburse from United States

    Always providing great content- keep it up!

  • Insightful, inspiring and empowering!!
    May 6, 2022 by Anya Bartholomew from United States

    This is a gem!! You've got to pay attention to "little" things to appreciation the power of this incredible useful information!! The more you listen, the more you love it! Try and you'll see!!

  • Love love love
    May 6, 2022 by Tanyamariedube from Canada

    What a great show. I loved listening to your episode with Dave Lorenzo on the 60 Second Sale. As someone who loves sales (but loathed them when I started with cold calls and cold door knocking), I loved what he said about hearing the word “no”. In sales, we are trained to look for the no’s. It makes us really good at it if we can really get into it. What you two were talking about with regard to how our limitations are i’’our minds really resonated with me. I love that because it’s a game changer when you understand that sales is just about helping people solve a massive problem and getting paid for it and then taking imperfect action, get on your feet and have fun. Thanks so much! Love this show.

  • Amazing podcast!
    January 24, 2022 by maddie@podcastingyou from United States

    This podcast is incredibly informative and empowering! Each episode is an insightful deep dive into an entrepreneurial story that highlights tenacity, innovation, and advice to help you level up in your own journey.

    January 18, 2022 by Mitko I. from Bulgaria

    A ton of value, keep rocking!

  • Great show!
    January 7, 2022 by Gisele_Oliveira from United States

    I love this show. The host is really entertaining and the content is pure gold. This podcast became my top show. Keep up the great work, Mario!

  • Insightful and wide ranging
    January 7, 2022 by purpletom111 from United Kingdom

    This is an excellent podcast for anyone looking to optimise their business. Mario is a fabulous host with brilliant questions and a relaxed, friendly demeanour. I loved Episode 261 about Growth Marketing, really useful - high product quality is the best marketing strategy out there!

  • Brilliant insights from the best…
    December 27, 2021 by jxywvut from United States

    No matter what big business mountain you are trying to summit, the EA podcast has something amazing to inspire and teach you how to start or scale your venture. I love tuning in every day to learn actionable insights from a new expert or industry. So much value to sink your teeth into. Give it a listen!

  • Top Notch Quality Content for Authentic Leaders
    December 1, 2021 by dropinceo from United States

    A meticulous production, a highly professional host with authentic conversation creates an amazing experience for the listener. A must listen for insights and inspiration for the Entreprener or C-Suite Leader.

  • Love it!
    November 30, 2021 by Mariann!! from United States

    It’s definitely worth your time if you are trying to stay informed.

  • Actionable and Inspiring
    October 29, 2021 by Ben_Cook28 from United States

    I appreciate the authenticity, quality of the guests, and insights from this podcast

  • Essential content for your entrepreneurial journey
    October 17, 2021 by MCarmen Baldovi from United Kingdom

    Mario’s interviews are full of valuable tips from business experts that you shouldn’t miss in your entrepreneurial journey. Listening to this podcast is being a massive help for me and I hope it is for you.

  • Wealth of Information
    October 8, 2021 by KPM D. from United States

    Great interviews. Always great to have the opportunity to hear from experts in their fields and glean from their years of wisdom. Keep up the good work!

  • Packed with actionable content!
    October 8, 2021 by mwforrester from United States

    Mario has a top-notch podcast with outstanding guests! I’m able to come away with information that I can apply to my own business, to generate growth and increase my ability to provide positive impact. When you spend your time to listen to an episode of EA Effect you can be sure that you will get an amazing return on time investment.

  • Powerful!
    September 3, 2021 by MichaelUnbroken from United States

    This is the show I needed 13 years ago before I ruined my first business. I think being able to have tangible and practical insight from people who are one step ahead of you is everything congrats to Mario for an amazing show! - @MichaelUnbroken

  • First Rate Host and Brilliant Guests
    September 3, 2021 by Wade Galt from United States

    Mario is an extremely well prepared and professional host that gets the best out of his guests. He interviews fundamentally sound guests to share powerful business strategies and wisdom. Definitely worth your time to listen.

  • Great show.
    August 28, 2021 by mdaciuk from Canada

    Excellent interviews and guests. Liked the show on how to defend your reputation. “Customers, communities and critics.” Good way at looking at stakeholders. Thanks for the great content.

  • Great topics - and tips!
    August 27, 2021 by Kate | EOFire from United States

    Loving Mario’s podcast! Not only does he hit so many great topics, but his episodes are filled with tips and strategies you can actually use right now. For example, I just listened to his episode about Podmatch with Alex SanFilippo, and Mario doesn’t just read off a list of questions and move through the interview robotically - he actually has a conversation, and shares his own experiences with the power of guest podcasting and why others should be doing this to grow their own audience. Thank you, Mario! Keep up the heat!

  • So glad I found this podcast!
    August 13, 2021 by Nate804 from United States

    I’m so excited to continue jumping into episodes of this podcast. So much knowledge from so many successful business men & women. Adding this to my weekly workflow for sure!

  • So much information
    July 23, 2021 by abal31 from United States

    Such a great show. So much information and helps with many areas of our business.

  • 0285: Sales Driven Agency: Helping Founders Become Predictable, Sustainable and Scalable
    June 28, 2021 by Mary2577 from Philippines

    Thank you so much and keep on doing more great show.

  • Easily One of My Favorites
    May 7, 2021 by ScottDGray from United States

    I recently discovered Expert Authority Effect. It’s quickly worked it’s way onto my list of must listen podcasts. The episodes are less than an hour and packed with great information from top-level entrepreneurs.

  • Priceless Content!
    May 7, 2021 by megan@podcastingyou from United States

    Mario does such a good job covering a variety of topics. His guests offer awesome advice as well. I would recommend this show to anyone looking to learn more about entrepreneurship!

  • Very helpful
    May 7, 2021 by Luke and Susie from Australia

    As a business owner I love being challenged to see things a different way and be reminded of how to do thing better. This podcast has been so helpful to do that.

  • Great Show
    May 6, 2021 by emj-js from United States

    Mario does an excellent job being fun an entertaining while asking insightful questions to draw out the experise of his guests. Thoughtful, helpful conversations to make work and life better. Thanks!

  • Smart Ways to Gift
    April 26, 2021 by Michelle Kaplan from United States

    I learned some key things during Mario's interview with Chelsea Martin on gifting. What stands out is how impactful direct mail really is and how important a customized presentation of your products not only creates happy customers, but also a great referral source. Thank you!

  • Heart Centered Success
    April 18, 2021 by Macnjacs from United States

    Your interview with Brandon Fong was great. I appreciated the fact you started with the 3 steps, it was so valuable it really made me want to hear more. Thanks!

  • Love this show!
    March 12, 2021 by Gisele_Oliveira from United States

    This is so far my favorite podcast. It’s been my weekly dose of motivation and inspiration. Keep up the great work, Mario !

  • So much value!
    March 7, 2021 by Loose Seeds from United States

    The conversation with James, Sana and John Lee Dumas was awesome. Unique questions were asked by the hosts and JLD responded with gems that I stick right into my pocket. Thanks for this valuable info on how to up my podcasting game guys!

  • Always Enjoy Mario's Interviews!
    March 5, 2021 by HarloB from United States

    I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!

  • Great Podcast
    March 5, 2021 by 11Dreamer11 from United States

    Really interesting interviews that are really well done! Great listen and great for inspiration.

  • Innovative
    February 22, 2021 by Michelle Kaplan from United States

    I love Mario's energy! It captures my attention throughout his podcasts. Listenng to him and his guests, their ideas, actions, and accomplishments makes me brainstorm what's next for my business. Relevant and fresh!

  • Inspiriation 7 Days A Week!
    February 19, 2021 by ST Rappaport | LifePix from United States

    Mario doesn't miss a day. No matter what is going on, there's an episode relase. Mario is on a mission and nothing is going to stop him. He's a real model to be doing these interviews!

  • An Expert on Experts!
    February 12, 2021 by Powerful Eric from United States

    Love this show! Mario's show is a asset to podcasting. Thanks for helping others Mario!

  • Now I know
    January 22, 2021 by Margo Lovett from United States

    Mario, I see how active and generous you are in Podcast Paradise. Today, I listened to a few of your shows - episodes 1 & 59. Episode 1 brought me into the moment of prayer. You produced a show according to the Spirit. Now I know why you are so generous, able to operate from your seat of genius. Margo Lovett

  • Keeping the Books
    January 15, 2021 by E-World from United States

    Great interview with Judith keeping Net Profits as key thing to look at. Interesting point she made some owners make 30 millions but not enough Net to take a paycheck.

  • Excellent podcast
    January 12, 2021 by Atomickitten99 from United States

    I’m enjoying the guest interviews. They are packed full of great nuggets! Thank you.

  • Unique - Engaging - Bold
    January 2, 2021 by Paul D Johnson from United States

    As host of interveiw based The God Zone Show podcast I fournd Mario's show uniquely valuable in providing inpriation and engouragment for my work.

  • Fun, insightful, and quality production
    December 23, 2020 by koltrass from United States

    Mario brings in top-notch guests for engaging conversations on a variety of topics. Moreover, his attention to technical (e.g. audio, editing) quality is obvious and makes a difference. Listen to be entertained and enlightened!

  • Inspiring interviews to take the next step!
    December 12, 2020 by BillableWithBaby from United States

    Inspiring interviews with interesting entrepreneurs inform and motivate you to take things to the next level. Always good things to learn and implement. Thank you Mario!

  • Pure value, I love it
    December 4, 2020 by Jdoggg222 from United States

    Mario has a way of asking the questions I am wondering as the guest is speaking. He seems to intentionally ask the questions that most benefit you as a listener. Great podcast!

  • Loved the Craig Handley Episode
    November 13, 2020 by MHillfan from United States

    Mario’s energy is infectious and Craig Handley is a character and some. But really every episode brings out the uniqueness of each guest. This pod has become one of my must listens›

  • Inspiring. Informative.
    November 6, 2020 by SunDevil from United States

    Mario is incredibly inspiring and does something few other podcast hosts can manage to do… allow his guests to actuall talk at length and answer his questions. He offers great information and I really appreciate that he is invested in what his guests have to offer as well. Other podcasts come across as an ego stroke for the host, but this podcast is truly here to help guests share their stories as well to the benefit of the listener. Worth subscribing.

  • Game changer
    October 30, 2020 by Player's Handbook from United States

    This podcast is informative and inspiring. I love it!

  • If you are a wanna be entrepreneur look no further!
    October 23, 2020 by Elisa Di Napoli from United Kingdom

    Great podcast full of interesting insights. The host is engaging and thoughtful and I can say I have enjoyed listening to each episode!

  • Amazing Interviews not to miss!!!
    October 16, 2020 by Jbower1282 from United States

    Consistantly uniques interviews or amazing people really making it happen.

  • Mario is a great host with great questions!
    October 16, 2020 by alexdesigns from United States

    Take a few minutes out of your day to listen to Mario. He is a super smart guy and I love the questions he asks his guests.

  • A great podcast for dreamers and do-ers!
    October 16, 2020 by Chiquita2727 from United States

    Lots of great information and inspiration for anyone who wants to turn dreams into reality. Mario brings a lot of spot-on information to this podcast.

  • Great Show
    October 9, 2020 by Palminchen from London from United Kingdom

    Love the broad selection of topics for inner

  • Amazing inspirational stories
    October 9, 2020 by Nicholas Lee 18 from United Kingdom

    This podcast is so good. The stories from the people sharing their stories about their struggles in life and how they overcame these struggles is just inspirational and helped me push harder when things get tough. Keep up the good work with these amazing interviews Mario.

  • Fantastic
    October 9, 2020 by sttoggyigctdrvy from United States

    Mario goes above & beyond on his show. Lots of great information for his listeners!

  • Top Learning
    October 2, 2020 by BLNT PPTT from Hungary

    Love hearing these great interviews with a great host. Keep up the good work!

  • Mario inspires!
    September 18, 2020 by CHRISTOPH - HABITFREAK from United States

    These interviews are fantastic. Mario inspires with great questions that draw out great answers from his guests!

  • Expert authority!
    September 18, 2020 by Tara Williams Phone from United States

    Mario shares some amazing people on this podcast and they have some gold to share!

  • Great show!
    September 10, 2020 by Karen @ Interview Valet from United States

    Mario is an awesome podcast host! I love the FB Live interviews and the opportunity for listeners to engage in real time. The audio and video quality is spot on every time. Be sure to subscribe so you don't miss anything! You won't be sorry.

  • A Podcasters Inspiration!
    August 14, 2020 by JamieKullman from United States

    Mario has so much insight and delivers such incredible value through his show. I just started listening, but I've already learned so much from him and his wonderful interviews. Keep up the awesome work!!

  • Quality professionalism
    August 6, 2020 by VirtForce from United States

    I can’t say enough about how pristine and professional Mario is in his interviews. He truly wants his guests to have the best experience and recording possible. And not to mention he is fun and knows how to put people at ease in front of the camera.

  • How to conquer your limiting beliefs
    July 31, 2020 by Dave4syth from United States

    Listen to episode 103 an dlearn how to overcome your limiting beliefs. Great advice.

  • I can’t believe how much I learned in just one episode
    July 29, 2020 by AwesomeMontana from United States

    Mario is knowledgeable, curious and able to bring great guests that deliver value that every business needs to understand! Outstanding podcast!

  • Great content!
    July 15, 2020 by Cory Lee Leadership from United States

    Mario does a great job of providing relevant information and bringing on guests to share their expertise in a variety of fields. Highly recommend his podcast!

  • Fascinating interviews
    July 10, 2020 by Bill Ringle from United States

    Mario brings on accomplished guests and draws out their expertise and stories in a way that leaves me on the edge of my seat. Keep up the great work, Mario!

  • Love It!
    June 26, 2020 by Laura Moreno Cabanillas from India

    Loving this podcasts, an entrepreneur I really appreciate the energy and passion being shared to help us grow our business. Keep up the great work.

  • Boost my Amazon sales!
    June 19, 2020 by SurvivalDad from United States

    I tap Amazon as one of my sales channels and your interview with John Ghiorso was an eye-opener. Ignore at your own peril!

  • Love It!
    June 16, 2020 by LauraMore from United States

    I loved the Memorial Day episode, Mario! Thanks so much for creating this awesome podcast!

  • Flawless interview style
    May 29, 2020 by GninraeL14 from United States

    Mario makes everyone appear even more interesting to me. Great format and style!

  • Come here for value
    May 29, 2020 by Joshua User 202! from Canada

    Really appreciated this podcast for the raw, genuine interviews. Love it!

  • Crisp and interesting interviews
    May 22, 2020 by Joel Goobich from United States

    As someone who created one of the first podcasts dedicated to video marketing, I was very impressed by your recent episode about using video. Your interview style is crisp and interesting

  • If you are in business, this podcast needs to be on your playlist.
    May 22, 2020 by Macstephen1 from United States

    Mario has a great conversational style that helps his guests shine. This show is a must if you have an entrepreneurial spirit. It provides thought provoking content that will help any businessperson in their quest for success.

  • New Subscriber here and on your YouTube Channel
    May 15, 2020 by Angela Brown Oberer from United States

    Wow Mario you have a real knack for interviewing. You ask great questions and have a fun way of keeping the conversations lively and interesting. After listening to your episode with Owen Video I subscribed to your podcast and then I hunted you down on YouTube. High Five and great job!

  • Very Professional & Engaging Show!
    May 15, 2020 by Mitche Graf from United States

    Mario is extremely engaging and can hold your attention, and is a great interviewer! He has some great guests that really get into the details of running a successful business. Keep up the great work Mario!

  • Great Content
    May 10, 2020 by Pilar S. from United States

    Excellent! LOTS of advice from experts. The most recent episode talks about speaking–a must-listen for anyone who presents or is thinking about presenting.

  • Great content!
    May 1, 2020 by @Mentally_Strong from United States

    I really enjoy your podcast each time I listen. The content helps any entreprenur level up with they do. Keep it up and thanks for each episode.

  • Professional and Informative
    May 1, 2020 by Bruce at Mindfulness Mode from Canada

    Mario Fachini is an excellent interviewer and has terrific guests on the show. I highly recommend this podcast.

  • Great Podcast
    May 1, 2020 by Amber Fuhriman from United States

    I love the topic of this podcast. The episode with Tod Lindsay is super super helpful!!

  • Great find!
    May 1, 2020 by Reed Stiles from United States

    Great message and content. Stumbled upon this due to the cool logo, stayed for the content.

  • Great show and great host!
    May 1, 2020 by Laurapowers44 from United States

    Love what Mario offers! So glad he is doing his show and providing all this helpful info! Keep them coming!

  • Walks the walk
    May 1, 2020 by Me15463 from United States

    Mario encapsulates everything he talks about on the show. Be sure to tune in to this!

  • Honest and authentic
    April 17, 2020 by Deano3622 from United Kingdom

    Wow, just come across this podcast. Mario is such an awesome guy. He comes across so honest and genuine. Loved the content. I honestly don’t know where you find the time?! Keep it up Mario, love how honest and real you are!

  • Great and insightful!
    March 7, 2020 by Karty12345 from Australia

    I really enjoyed this podcast, so much relevant content. Thank you!

  • So much Value..!
    February 28, 2020 by Alex Dali Rizo from United States

    Great content, I really recommend this to any Entrepreneur looking to excel in their path, Mario brings topic experts to teach and inspire your day

  • Inspirational Intentional Information
    February 28, 2020 by 10Kforte from United States

    This podcast shares the stories from people that are doing whatever it takes to rise up and help others along the way. “What Are You Made Of” is one of the many messages shared on the podcast. There are so many takeaways that are applicable to anyone. I really enjoyed listening.

  • Wow!
    February 25, 2020 by Tyscoaching from Australia

    Just listened to the 'rescue site AED Program' episode! If you love epic stories and inspirational people, this is the podcast for you!

  • Motivation on Tap
    February 7, 2020 by AnthonyPGarcia from United States

    Mario brings on some of the most impactful entrepreneurs to hear from. He dives into the key performance factors of their business. He extracts information very well and keeps the show flowing very smoothly. Definitely a show to subscribe to!

  • Starting a Movement
    February 7, 2020 by JustMe2say from United States

    There are many areas of business and entrepreneurs have an opporunity to gain some insight with this podcast. Excellent interviews!

  • Great Podcast For Entrepreneurs!
    February 7, 2020 by The Big Game Hunter from United States

    Full of knowledgeable guests and useful information that will help you accomplish your goals in business and in life!

  • Mario Truly Care About His Guests
    February 7, 2020 by Podcast Junkies from United States

    Having met Mario and spent time with him at Podfest I can truly say that he is passionate about his show. He’s genuine and that clearly comes through in his own story and what he brings to every interview.

  • Put your thinking cap on!
    January 27, 2020 by Cliff Duvernois from United States

    This is probably one of the most information dense podcasts I’ve listened to in many moons. Each episode could easily be expanded out into 2 or 3 hours. Mario does a great job of asking the right questions to get his guests to reveal great tips, tricks and advice. Sure a lot of information can be applied to an entrepreneur but I found a lot of advice applicable to my personal life. This podcast is definitely worth my time to listen to and I’m looking forward to more episodes to come. Great job!

  • Relavant for anyone!
    January 17, 2020 by HarloB from United States

    I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!

  • Mario nails it!
    January 17, 2020 by Mickiezada from United States

    I've listened to Mario for a long time...his podcast is well produced, his guests are influencers and authentic authority, and chock full of insights and inspiration for entrepreneurs. Love it!

  • Mario is the real deal
    January 9, 2020 by jamesnewcomb.io from United States

    I’ve known Mario personally and professionally for over a year now. He is genuinely interested in helping people succeed, and consistently over delivers in his interactions and valuable advice with fellow entrepreneurs, podcasters, what have you. In this era of showmen who “give value” only if they think they’ll get something in return, Mario stands out as a man among men. Listen to his show and learn what true leadership and value in the marketplace mean.

  • Listening On My Entrepreneurial Journey
    January 3, 2020 by FromLisa2 from United States

    I was surprised when I stumbled over the servant leadership that shows up in these episodes. It's collaborative. It's focused on relationships with clients versus transactions. I especially enjoyed the episode on getting clients without "selling" because it's more about genuine relationship building.

  • A Gift
    December 25, 2019 by Lisa Vogt from United States

    Mario uses all his talents, gifts and abilities to produce this life affirming show. It's incredible that we are able to grow our abilities and develop our talents and gifts just through subscribing and listening. Thank you Mario!

  • This show is ON FIRE!
    December 14, 2019 by tibor.mindsethorizon from United States

    Love your show Mario! Your niche is close to mine but I focus more on mindset and manifestation in a business setting. I tuned into episode #103 with Karen Brown which is dope! Keep up the great work!

  • Entrepreneur Must Listen
    November 30, 2019 by HWoodwriter from United States

    If you’re an entrepreneur this is a must listen show. So many inside tips and thought processes behind moving your business forward. Mario does a great job with the guests by asking the right questions at the right time. He and his guests give the information you need to grow your business and leadership skills.

  • What a show!!
    October 26, 2019 by CWLuecke from United States

    Man, do I love interviews with world-changers! Mario does an excellent job gathering the cream of the crop for his show and giving insightful interviews. Check it out!

  • Loved it!
    October 25, 2019 by Seodrigo from United States

    This interview was very enjoyable. Mario brought on a wise guest by the name of Michael Lauria. I loved the interview and Michael's perspective on the topic. He had wonderful insights and around min 31, he hit something very profound. Excited to share what I learned today with others. Way to go!

  • Great listen
    October 25, 2019 by trinity3712 from United States

    Good listen. Great range of guests and topics. Something here is you keep listening will help you in many areas of life and leadership b

  • Great Knowledge!
    October 18, 2019 by Jon Vroman FRD from United States

    Great show Mario! So much valuable information in one episode!

  • Excellent show, very imformative!
    October 5, 2019 by Shaolin Soprano from United States

    Mario loving the podcast bro, great content, immense value. Enjoying these interviews!!!

  • Helpful Information!
    October 4, 2019 by The Medicare Nation from United States

    Love the valuable information on these episodes! Lots of tips & tricks for every Entrepreneur to use. Kudos Mario! Diane Daniels Host of Medicare Nation

  • Love Mario’s Attitude
    September 12, 2019 by marisaimon from United States

    Mario’s heart shines through his interviews, making these fun and positive, and the people he brings on offer such a wealth of knowledge.

  • Lots of Great Info!
    September 6, 2019 by DarlajPowell from United States

    Mario provides lots of great info and advice in this 7 day a week show.

  • Great Content!
    August 31, 2019 by LanceJohnson_ from United States

    Mario does a great job of share valuable information that every entrepreneur could use and apply to their journey. Great work! 🙂

  • Important information!
    August 31, 2019 by Allmenow from United States

    Very engaging information. Mario draws out experiences and knowledge from his guests. Loved the show!

  • Difference-Maker
    August 21, 2019 by Unlimited Beliefs from United States

    Mario is a master at bringing out, shining a light on, and internalizing the difference-making mindset. His knowledge and experience and mission enable him to synthesize information into diamonds for all of us! What you want is accessible by taking in this show!

  • Excellent Information
    August 21, 2019 by Stallion golf from United States

    Great advice and information with a wonderful blend of topics! Loved the episode with the british healthcare professional and the ideas shared on how to make the industry better.

  • Motivating and valuable information
    August 16, 2019 by Calvin Javier from United States

    Great insight on mindset from business leaders and entrepreneurs making things happen. Definitely worth your attention. Will be listening and learning more!

  • Good information
    August 2, 2019 by FIRE NATION! from United States

    Engaging interview with a british health pro, I was surprised to hear the similarties and the application she has for making healthcare better

  • Greatness
    August 2, 2019 by MiaSportFanatic from United States

    Have had the chance to listen to one show so far but man, we should be paying for this information. Lots of greatness. Thanks for the heart to serve.

  • Listen to the experts - and thrive!
    July 28, 2019 by The Marketing Book Podcast from United States

    There's a lot of advice out there these days but, sadly, a lot (and I mean a LOT) of is from people with little to no expertise. That's not the case with this gem of a show. Listen to what the experts say and profit from the experience!

  • Show is amazing!
    July 26, 2019 by BestMorningRoutineEver from United States

    I love learning about mindset and how to master my thoughts. This show provide the tools!

  • Great show!
    July 19, 2019 by Jefferson_79 from United States

    Great information for all businesses.

  • Good value!
    July 12, 2019 by Audrey purplele from United States

    Great information that applies to any business! I really felt he provided value for my time.

  • Interesting Topic
    July 6, 2019 by Real Estate Journeys Podcast from United States

    Interesting topic. Great interviews. Keep up the hard work!

  • Helpful Advice from Experts
    June 14, 2019 by ichuck2 from United States

    Mario talks to experts in a wide range of subject matters and asks good questions to pull out helpful advice.

  • What a great show!
    June 14, 2019 by Christopher List from United States

    Mario really brings out the best in his guests. The police dog trainer had such a great story. Can’t wait to hear more!

  • Great!!!
    June 11, 2019 by tommye w-c from United States

    Great podcast, awesome guests, incredible host!!!

  • Fun & informative
    June 11, 2019 by Saoirse Sky from United States

    Some people want something fun, others want something informative. This podcast gives you both!

  • Great show!
    June 10, 2019 by CJThomas6 from United States

    Very inspirational show! Appreciate the advice and thoughts shared by the host and his guests!

  • Great podcast
    June 10, 2019 by Rosie81200 from United States

    Great podcast! Love hearing about the guests’ journeys and what they learned from them.

  • Never Stop Learning!
    June 10, 2019 by Terri in Fairhope from United States

    Tune in to this great podcast and host! You're probably really good at what you do (top of your game...an Expert Authority), but there is always more to learn...streamline processes and gain more freedom in your life. It's not always about the bottom line. This one is worth a listen!

  • Amazing!
    June 10, 2019 by KatieHBrooks from United States

    If you're looking for inspiration, tune in to listen to Mario and his top notch guests. I find that I am always much more motivated after listening to an episode of Expert Authority Effect!

  • Wonderful show!
    June 10, 2019 by @IV-Heather Tieben from United States

    Mario is a great host & puts on a wonderful show. The quality of his interview guests and entire production is impeccable, I couldn't recommend Expert Authority Effect more!

  • You Will Not Be Disappointed!
    June 10, 2019 by Composer 1853 from United States

    Mario does such a great job of engaging his guests from several different disciplines.

  • The hardest working man in Podcasting
    June 7, 2019 by EOFire.com from United States

    Mario brings the HEAT with real energy and FIRE...don't miss the meteoric rise of this show! ~ John Lee Dumas

  • Great interviews and guests!
    May 31, 2019 by Mel Good Karma from United States

    Thanks for hosting such great interview guests. Look forward to hearing more and kudos on so many a week and also videos!

  • Fantastic
    May 31, 2019 by Jason A. Duprat from United States

    Awesome podcast, going to be adding this one to my list. Interesting topics with great interviews, good sound quality.

  • Enjoying!
    May 31, 2019 by Slordan from United Kingdom

    Enjoy listening to Mario and how he opens up the conversations to ensure it’s as relevant to us as listeners!

  • Nice variety and interesting topics
    May 31, 2019 by emjgreen from United States

    Love the variety of topics presented here on this show. Looking forward to listening to more of Mario's show.

  • Great Content! Great Interviews!
    May 24, 2019 by No BS Mompreneur from United States

    Wow! Really enjoy listening to all these fabulous expert authorities!! Lots of valuable take aways that I can implement into my life. I will continue to listen and share with others!! A+++

  • A great addition to build authority and create an impact
    May 24, 2019 by Cloris Kylie from United States

    A great addition to build authority and create an impact. Also, a different twist on the topic. Engaging. 5 stars!

  • Filled with motivation and ideas
    May 20, 2019 by Thomas O'Grady, PhD from United States

    Mario does a great job interviewing and pulling the stories behind people's stories or success. Good pleasant listen. If you are in a journey of your own, these episodes will give some things to bring into your on life.

  • spartancv
    May 17, 2019 by spartancv from United States

    Great job following your passion, your purpose and creating this podcast to help serve others! Keep up the excellent work.

  • This podcast is the bomb
    May 10, 2019 by Posturedoc from United States

    Mario always crushed it, and this podcast is another example of his amazing insights and knowledge!! Great work.

  • Wow - love the video show.
    May 4, 2019 by Thehighenergygirl from United States

    Thank you for the encouragement and tips on how to succeed on video and the repurposing idea.

  • Motivating and Inspiring!
    May 4, 2019 by KatyJoyWells from United States

    Mario brings such enthusiasm to his shows and his content is fantastic. I’m always learning new things to implement or new ways to grow, thanks Mario!

  • What a great show!
    April 29, 2019 by Gene_HPLN from United States

    Awesome podcast! Mario brings great topic, great guests, and it is very easy to listen to. I definitely recommend for anybody interested in business success!

  • It's great
    April 10, 2019 by Ian Ryan from United States

    Just had a chance to check out your most recent episode appreciate the great insight! Great delivery from the host & can’t wait to dig into future content.

  • Love it!
    April 6, 2019 by Brendan @ Entrepreneurs&Coffee from United States

    I love that this interview podcast doesn't feature the same old folks that everybody has on their show. Keep it up, Mario!

  • Amazing!!!!
    March 15, 2019 by Lindsey Russo from United States

    This show is so impactful! Hearing from the experts and how they take authority in their space is so amazing. Looking forward to more episodes!

  • Learned what I didin't even know I needed
    March 15, 2019 by Camilla-Jean from United States

    Great info. I love the Q episode because I get just quic interst snippets that may get me thinking about where my business might go.

  • Fabulous Interviews!
    March 1, 2019 by Life&RelationshipCoach from United States

    Mario does a fantastic job interviewing really interesting and successful business people who explain how they got to where they are - tips you won't want to miss when your trying to grow your business! Keep up the great work Mario! Coach Riana Milne

  • A+ Show
    March 1, 2019 by Gisele_Oliveira from United States

    I love this show. It's so entertaining and I learn a lot from the interviews. I highly recommend this show if you want to level up his game as an authority.

  • Inspiration, transformation, success stories!
    February 23, 2019 by Chabo101 from United States

    The title of this review should just be enough but it is just more than that. Its life lessons, its listening to personal struggles and how they over came those struggles. Love to hear from people that change the world through their struggle and the lessons that i learn from them are just more than amazing. I love this.

  • Great interviews!
    February 22, 2019 by AlyciaDarby.com PodcastManager from United States

    These interviews are well done and his guests are prepared to give really specific insights and stratagies... great podcast, Mario!!

  • Inspiring story of courage
    February 16, 2019 by StrongHeart<3 from United States

    I love that she found gratitude in her circumstances. lorie is an inspiration

  • Powerful!
    February 15, 2019 by The Food Heals Podcast from United States

    Mario's interviews cover a variety of topics and provide great value in all areas of your life! Episode 15 discusses how change is temporary and transformation is permanent which was really powerful for me. I love this message! Thank you!

  • Great content!
    February 15, 2019 by Blakeob85 from United States

    Great answers to common questions many entrepreneurs have! Thanks Mario for sharing your and your guests' insight!

  • Real Actionable Tactics!
    February 9, 2019 by MattBMaverick from United States

    What I like about Mario's podcast is that he pulls out actionable tactics from his guests that we, the listeners, can actually use. Great show!

  • Great Listen!
    February 8, 2019 by Real Estate Investor from United States

    Mario and his guests provide useful techniques to succeed in any business venture. The interview style promotes learning through real life examples of his guests. Great listen!

  • Great interviews!
    February 8, 2019 by Matt B 1818 from United States

    Love hearing these interviews and learning from people who are top in their industry. Mario is a great host and is not afraid to share his emotion!

  • Love it
    February 1, 2019 by Duffash from United States

    I love hearing interviews of successful business women and taking away what I can learn from their journey. Mario is a great host! I have enjoyed what I have learned so far. Congrats on the launch of your new podcast!

  • Strong, professional, enthusiastic!
    February 1, 2019 by pm legs from Canada

    If you're looking for an interviewer who's going to take you to investigative places to help you be your best you, through your professional life, you'll love listening to Mario!

Watch The Episode

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Resources Mentioned

Books Mentioned

Talent Transformation | Eric Shepherd & Joan Phaup

Good to Great | Jim Collins

AI superpowers | Kai-Fu Lee

People Mentioned

3+ Expert Authority Insights™ To Apply Now

  • With every great technology, there’s going to be benefits, and there’s going to be hazards. And so with any weapon, you can use it for good or for evil.
  • Machines should be the slave of man and not the other way around.
  • I think as automation comes in, we’re going to have the ability to be more human.


• FREE Business Book Publishing Course Learn How to Publish Your Lead and Profit-Generating Business Book in < 8 Weeks visit: www.FREEBusinessBookPublishingCourse.com

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Wheel of Whatever™

[32:15] What about the flying cars when are those coming out?

What You’ll Learn In This Episode

Click the time stamp to jump directly to that point in the episode.

[0:10] Intro

[0:56] Sponsor – Free Business Book Publishing Course

[2:00] Pandemic has brought on the use of technology on how comfortable people are with technology is only going to accelerate post pandemic

[8:31] Culture of an organization

  • Operate in a command and control way because they have to.
  • Other organizations, they’ll want to bring about creativity and say how do we provide autonomy to attract the kind of workers that we need to be creative, collaborative, etc.

[13:15] The risks that we have in society is that a lot of those repetitive jobs once we can automate them, we won’t need people to do them anymore

[15:18] By 2030, 45% of tasks are going to be replaced by automation

[18:11] As automation comes in, we’re going to have the ability to be more human

[23:17] Fourth Industrial Revolution

  • Brought about by the chairman of the World Economic Forum
  • Using Artificial Intelligence
  • Flight control systems.

[28:24] Automation

  • It would have a massive impact on employment.
  • Now we get to the challenge of how can we upskill people and rescale people, because we don’t want to put them out of work and have them not being able to make a contribution to the world

[32:15] The Wheel of Whatever

  • What about the flying cars when are those coming out?

[33:32] Let’s Thank our Sponsor, Free Business Book Publishing Course

[33:50] The Imperfect Action Round

  • Understand your customer, talk to your customer, understand their problem, make sure you match your solution with their problem.
  • How do people remain agile, remain relevant as the future of work is changing, as learning is changing, as leadership is changing. So keeping up, staying relevant is the biggest challenge.
  • Provide value. And it kind of goes back to understanding your customer, constantly seeking to understand the problems that they’re tackling, not only now, but what they expect to be tackling and keeping your business aligned to solve their problems.

[36:48] Eric’s Book Recommendation

[38:22] Sponsor, Free Business Book Publishing Course

[38:56] www.EAinterviews.com

Episode Transcript

Read Full Transcript

Eric Shepherd [0:00]
This is Eric Shepherd. And you can find us on the web at www.talenttransformation.com. And you’re listening to EA Interviews.

Intro [0:10]
EA interviews, Episode 275, inspiration, transformation, success stories and the Imperfect Action Round seven days a week. Join Mario Fachini for today’s Expert Authority Effect Interview.

Mario Fachini [0:24]
Are you concerned about the future? Are you wondering where you should be putting your team and what should be going on? Now that you know pandemics are going on? And what happens after everything is all said and done? Where do we go five years from now 10 years from now, I have thought about these myself. And that is why I’m excited to have Eric Shepherd on the show today. And we’re gonna be talking today about what to do in a post-pandemic world and how it’s transforming industries. I’m going to bring them up right after we thank our sponsor.

Sponsor – Free Business Book Publishing Course [0:56]
Every business needs a book, including yours, visit freebusinessbookpublishingcourse.com today to learn the seven steps to publish and promote your nonfiction lead and profit generating business book in eight weeks. Once again, that’s freebusinessbookpublishingcourse.com.

Mario Fachini [1:11]
Here he is. Ladies and gentlemen, Eric Shepherd. Eric, how are you feeling today?

Eric Shepherd [1:15]
Very well. Thank you, Mary. Great to be here.

Mario Fachini [1:19]
I am excited for you to share because it’s been one heck of a year hasn’t it been?

Eric Shepherd [1:25]
It has. You’re right.

Mario Fachini [1:28]
Where do you think we’re gonna be in five or 10 years post pandemic?

Eric Shepherd [1:34]
Well, I think if we think back pre pandemic, we never thought we’d be doing video zoom calls as our norm. As we went into the pandemic, people started doing more audio conferences because they couldn’t get into the office, then they realized the value of video conferences. And now so many people are just becoming experienced with that. So this acceleration that the pandemic has brought on the use of technology on how comfortable people are with technology is only going to accelerate post pandemic. And as we’ve seen job roles change. Before or during the pandemic, we’re going to see that happen afterwards. We know that the apps have all been accelerating like doordash, or or Uber Eats all of these delivery services. There’s been a lot more acceptance of online shopping on a regular basis, grocery shopping, food orders less going out to restaurants. So there’s going to be some questions about how our behaviors returned. Are they returned to normal? Or do we just become more comfortable staying at home, just the ordering delivers. But that’s just a small section of what’s changing. If we look at all of the money that’s going into home delivery services, it doesn’t take much to imagine how robotic delivery or drone delivery is really going to make sense. We could start to imagine the Amazon truck just driving down the street slowly, with drones popping in the back of the truck, picking up packages and dropping them on our doorstep. These are now within our grasp. We’re one year ago, we would have said what’s the point in that, we only get them once a week. But now with the number of packages being delivered from all these different vendors, we’re going to see that kind of change. That’s just one example, Mario. There’s many more.

Mario Fachini [3:34]
Now, do you think that people decided I want to start doing this stuff? Or do you think a lot of people were already doing it and they’re just doing more of it?

Eric Shepherd [3:45]
I think a lot of people were doing it, and now everyone is comfortable doing it. I also think that technology has accelerated. So the building blocks have been gradually building to enable artificial intelligence. So having devices that we could say, Siri, this question or Alexa, answer this question. We’re becoming so much more familiar with us.

Mario Fachini [4:14]
So said it kind of loud there, you might be activating her.

Eric Shepherd [4:20]
I used to have an Alexa in my office here. And I had to take her out because she did get triggered a bit too often. And I deliberately didn’t say the word Hey, before the word Siri otherwise she was. So we’ve got this.

Mario Fachini [4:36]
It’s funny to joke about but like you’re saying, there’s so much. I’ve actually had that happen many times on the show before where we’re just talking. I’m not even thinking twice. And it’s like, wow. But it’s interesting with all the artificial technology like you’re saying, you got Siri, you got Google, you got her. And I know Samsung’s trying to push Bixby and all kinds of other stuff out there. Where do you see this going five years from now, now that people are more comfortable out of necessity? I’d like to think I’m an early adopter and some of this stuff I’ve been pushing for 8, 10 years ago. We were talking about zoom, it’s nothing new. But now all of a sudden, everyone’s like, oh, do you want to do a zoom call? I’m like, no. I mean, if there’s no reason we need to be on camera. Why don’t we just jump on the phone? I loved taking phone calls, because they’re so flexible. You don’t need to set everything up. It’s like, hey, let’s just chat. But now people think it’s like you have to and you don’t. So how do you see this changing in the next three, 5,10 years, especially in a corporate environment, where you have teams of people and leadership going, maybe we don’t need to all return back to the office?

Eric Shepherd [5:55]
Well, you’re touching on quite a few subjects, they vary. So one, I think we could look at what the clubhouse is doing in audio conferencing and dropping into rooms. When I look at virtual conferences, they’re trying to simulate a real conference. And that doesn’t generally work for me, but the clubhouse really does work for me, you can find the interest, you can have an audio conversation, people don’t have to worry about the hair and makeup, they just jump in, and they can have intelligent conversations. But if we think of the other platforms, like Tiktok, Instagram, Facebook, they’re wider or narrower they’re focused either on snippets of videos, or longer videos, so I think we’re gonna find platforms will tend to focus on a medium, audio, visual, whatever, and they’ll focus on a certain kind of content, whether it’s kind of a snappy kind of content just to get the point, or whether it’s getting into a deeper debate like clubhouse might do. I think the other thing is we’re going to ask our devices, more intelligent questions. So for instance, we might ask the question, what should I be learning to improve my earning capacity? or What job could I change to double my income? Something like that? or What should I be doing… And so to achieve those kind of levels of questions, these devices and the data in the cloud is going to have to be linked, so that we don’t have to go and update a dozen profiles on our personal information, we can just store a personal information in one place, and choose who to share that with, maybe we will not share everything with everyone. We just share with who we want to and we can start taking kind of assessments of our personality. So it says when I go into the clubhouse, it’s so well, bearing in mind, you have this kind of person, Eric, you might find this kind of conversation more interesting than that conversation. So we’ll be geared towards the experiences that we’ll enjoy, even the jobs that we’ll enjoy, the entertainment experiences that we’ll enjoy, based on our devices knowing about us, and giving us the choice whether to share it or not.

Mario Fachini [8:25]
How do you think it’s making the team and the employees feel?

Eric Shepherd [8:31]
Well, it’s really up to leadership to set the culture of an organization. And so some might operate in a command and control way because they have to, we don’t want to go to a fast food hamburger place and get an unexpected hamburger, we have an expectation of what we’re going to get. So those kinds of organizations, they’ll be in command and control. But other organizations, they’ll want to bring about creativity and say how do we provide autonomy to attract the kind of workers that we need to be creative, collaborative, etc. So there, with every great technology, there’s going to be benefits, and there’s going to be hazards. And so with any weapon, you can use it for good or for evil. And we will see the same with technology. We’re seeing facial recognition used in great ways, but also in very bad ways. We could apply natural language processing to understand emails that are being exchanged by employees. We could do sentiment analysis to determine whether they’re happy or sad, and we could have our computers intervene. Some leaders might choose that that’s a good idea. Other leaders might say you know what, we should just communicate with our people more often. And check in with them and make sure they’re okay. We shouldn’t have the machines be kind of monitoring them inappropriately. So we’re gonna see these organizations kind of split up into those that will run command and control and monitor their people and others that will be more open, which will, in my belief, provide more creativity within the organization.

Mario Fachini [10:20]
You know, it’s interesting, you talk about that, because I wanted to ask you about the whole privacy issue. And you kind of alluded to, I would guess, during the second camp of the creative and don’t monitor the emails as much. But the whole privacy issue? should people be able to monitor your emails and pull out key words? And I think it’s interesting to analyze, is the person happy? Because obviously I want them to be yes. But if you never communicate that often, you may never know. But the thought that went through my mind when you were saying that was also I’m a very happy person. But there’s sometimes I’m just, let’s get this…, I’m not using the language I would be right now we’re in an actual conversation, or actually how I’m feeling it’s just, I gotta get this done. I’ve got multiple emails in my box. I’m short for time, I got to film the show. And I don’t really check it before I film the show, to be honest. And it’s also why do all do everything the way I do, because I like to keep the energy high. But my point is, you might not be responding. So if you see 10 of the emails that are just strictly focused on me, they’re not going to sound like me, necessarily. So how do you combat that to get an accurate reading? And the second part was, which one do you believe is really the answer: the command or the controller, what’s the name of the other one, I’m not sure if you named that.

Eric Shepherd [11:48]
I don’t think I can name it, no, but it’s probably enhancing collaboration or having more delegates, and management structure. So just when we are interacting with our friends, we know that they have good days and bad days, then we don’t make judgments about them saying they’re having a bad day. So for they’re a bad friend, and we’re going to disconnect from that friend, that’s the same with employees, you know, we’re human, I think the Europeans have a good rule within the European charter. And I’m just characterizing it, but it’s that machines should be the slave of man and not the other way around. So we have to recognize these are just tools that we can use. And doing sentiment analysis is not a bad thing, as long as it’s used for good. And we don’t make inappropriate judgments about people, we use it as an intervention method to actually enhance our relationships with people. That which is, the better it will depend on the organization, there’ll be some organizations that need to be super creative, and there’ll be others that need to be super dictatorial. I think over time, there will be less organizations that are in command and control, because those kinds of jobs will be taken over by machines. So I use the hamburger…

Mario Fachini [13:15]

Eric Shepherd [13:15]
Metaphor, we’re seeing automated restaurants that come along, and they can make exactly the same thing again, and again, again, you’re pouring raw materials on one side, it goes through a machine and it churns out beautiful meals on the other side. So that’s one of the risks that we have in society is that a lot of those repetitive jobs once we can automate them, we won’t need people to do them anymore. So we’ll still have chefs, but we won’t have so many short order chefs, because one would imagine that machines could take over some of those roles and responsibilities. So I don’t think there’s a right thing or a wrong thing, Mario, but I do think we’re evolving to a place where a lot of the repetitive work is going to be done by machines.

Mario Fachini [14:06]
Now, I just got a message here on the phone line, and someone’s wanting to know, I’m totally joking. That’d be cool, though, would it? But I know someone is thinking. What if all the machines are taking over all the jobs? And you alluded to it a little bit, just a few seconds ago? But what do you think is the breaking point that machines will take over 100% of the jobs? Do you think it’d be 95%, 90%, 60, 40? To what extent do we go okay, machines can do a lot of things because we’ve had the assembly line over 100 years, we’ve had a lot of automation, and it’s only getting more, but where’s the point where you go? No.

Eric Shepherd [14:51]
So that’s a decision that I think we as people and governments have to make, because theoretically, they could do that. They take over everything. But there is a time where we say, well wait a minute, we actually want to be running your own lives and we want to be enjoying ourselves. But to give you an indication by 2030, and I’m not going to get this exactly right, Mario, roughly 45% of tasks are going to be replaced by automation. So that’s not saying 45% of jobs, but it’s the 45% of tasks that people do are going to be replaced. Okay. So that’s by that’s within, what, nine or 10 years.

Mario Fachini [15:42]
So, I think that’s a great observation, because not necessarily the jobs may get replaced. But I think when people realize the nature of business is to be more efficient to have a better service to help more people, they might be able to wrap their heads around the whole, instead of just on my jobs getting replaced, it’s like this one is, but something new will emerge from it. You know, when I’m thinking of the burgers, when they were, the whole McDonald’s should get 15 an hour. And then they mandated the razor, whatever the heck happened. And then within a short period of time, they were all replaced, the cashiers were all replaced with machines. It’s like, I believe, people should be that creative because… I mean, we are created. But people are creative beings. And those monotonous jobs, like the assembly line 100 years ago, or even present day, no one wants to look at the truth. But the reality is, one of the main phone manufacturers, and I’ll say it’s not Samsung, they’re under a lot of scrutiny for the people in the factories jumping up the windows, because they hate what they’re doing. And it’s so dictatorial. Yeah, well, I get that it’s an assembly line process. But maybe you should be in a job that’s more creative and everything, because at some point, and you alluded to it, and I was like, oh, man, I wonder if I should still ask it, you said the chef. You can get assembly line food, but you know, what I like to go out and make it an event and then experience and actually have someone handcrafted. And I can think of pretty much every industry as something that can be handcrafted, even if it is a hybrid, like a car. The coolest cars in the world are not usually built on an assembly line. I don’t mean mass production, like a Rolls Royce that are all hand built, which they are. But think of the one, two, 5, 10 cars, that they’ve only made a couple or maybe two of them. And they’re all built by hand. It’s like those are the masterpieces. That’s where the art comes into this, as much as I love automation, and the whole show is set up to run smoothly. And I’m thankful for that. But we’re where do you see the artistic jobs and the creativity, going the next 5, 10 years as more gets automated?

Eric Shepherd [18:11]
Well, I think as automation comes in, we’re going to have the ability to be more human. And part of being human is being creative, and it’s communicating with other humans. And it’s not following a script in a call center. It’s actually caring and having empathy for our colleagues for people we work with. To your point about chefs, I’m lucky enough to live in Miami, and I have a number of good friends that are chefs. And I see the skill and creativity that they use. I’m lucky enough they come around to my house sometimes and cook me and my friends meals, and which is a great benefit of the pandemic. For me, I’m extremely lucky. And I watch the creativity. And I think this can’t be done by a machine. I mean, it would be extremely difficult. And anyway, I prefer it to be done by a person, just as I prefer to communicate somewhat with someone in a retail store as human to human. I don’t want someone to just read me a script. I enjoy going to a restaurant where a waiter will describe to me the preparation of the food. That’s part of the experience. I think, before the pandemic and I think it’s going to return after the pandemic, we were moving into what I would call an experienced age. We’re worried about employee experience in customer experience and so, yes, there was a time when it was efficiency, efficiency efficiency. I’m hoping that we can move to a place and say you know what, the automation will handle efficiency. Let’s be more human and have more engagement as customers, as employees, as contributors to an organization.

Mario Fachini [19:55]
I hope that’s the case too. Because one of the industries I keep looking at is the airlines, I wasn’t around when the original planes were like, oh, it was like a big to do to go on a plane and they, oh, well, we’ll be right back with your fillet and silverware. And they brought out the platters. And I just look at that I’m like, this is like… I’m trying to wrap my head around that more than if you were to say, we’re going to jump on a spaceship and circle the earth or something like that. I mean, that’s cool. And I definitely want to do it. But it’s like, I believe that more than you’re telling me the airlines treated people like this.

Eric Shepherd [20:35]
Well, I was lucky enough to enjoy that era briefly. And I think it’s far cooler to circle the earth, or even go to the moon. I think often we think that we’re at the end of our technology era, but we’re really at the beginning. What we’ve seen happening in the last 10, 20, 30 years, if you kind of flip that and imagine what will happen in the future. So just as airlines had all that luxury, 30 years ago, spacecraft will happen. And we will be able to buy a ticket at a reasonable price. And there’s so many of those kinds of experiences. I’m certainly convinced they’re going to happen. And I think if we look 200 years, there will be people, space nomads. I don’t believe colonizing Mars really brings us much.

Mario Fachini [21:31]
Do you think… I was just gonna say do you think we’ll colonize Mars?

Eric Shepherd [21:36]
I think the only thing that would drive us to colonize Mars or go to the moon is minerals or things that we’re running out of. It doesn’t seem like a very hospitable place, it might be a tourism thing. But to go there, it takes nine months to get there and nine months to get back. With all the risks associated with that it feels like in the beginning, they’ll just say no to sell one way tickets. And I’d really want a two way ticket before I bought

Mario Fachini [22:05]
Nine months?

Eric Shepherd [22:06]
I think it’s something like that.

Mario Fachini [22:08]
That’s a long flight.

Eric Shepherd [22:09]
It is a long flight.

Mario Fachini [22:10]
I mean, I think five or six hours is borderlining long.

Eric Shepherd [22:15]
I think it’s three days to the moon currently. That’s why I think the moon feels kind of practical. You can take a week off work and go to the moon, spend a couple of days there and come home.

Mario Fachini [22:26]
Wow, it’s interesting to talk about because these are not that far fetched realities. Now they better have some good food and plush seats on that ship. I’m just saying I don’t want to have some peanuts thrown at me or whatever. But especially for a nine month journey, but…

Eric Shepherd [22:43]
Where in weightlessness as well. So if you have silverware, you might end up getting stabbed.

Mario Fachini [22:52]
Yeah, and I know the whole muscle fatigue. But I think a lot of people have been moving around less this past year anyway. So having survived that, right.

Eric Shepherd [23:01]
Yeah, that’s right.

Mario Fachini [23:05]
So I want to ask you about the fourth industrial revolution. Do you think that we’re in the middle of one, we’re starting one or will there even be one?

Eric Shepherd [23:17]
So we are starting one. The concept of the fourth industrial revolution was brought about by the chairman of the World Economic Forum, and he wrote a book about it, and I think it was about four years ago. To put it in context, we can think about the other revolutions, the Industrial Revolution. So the first one was when we worked out how to make machines. So we have metal, we harness coal and steam, so that we could drive machines. So we produce machines, that was the first Industrial Revolution, let’s make clothing more easily. The second industrial revolution was about standardization, that production lines. So we could manufacture screws independently of producing a car, we could manufacture tires independently of producing a car. So then that enabled the production line capability, which was the second and then the third was kind of computer computerization, which a lot of that in the past has just been storing data, retrieving data. So we trust now that we can store data, whether it be photographs, videos, payroll information, human capital management systems, so we can store all that and we can retrieve it. And we can slice and dice reports and make some decisions on that. The fourth industrial revolution is kind of the next stage which is using artificial intelligence. So it’s kind of like us, but it can look at patterns of data with much more granularity and much more capacity than we can as humans. So the increase in computing power use of artificial Intelligence. Now, this isn’t just to be used for voice recognition as we ask Siri or Alexa to do something. But it’s also useful in things like flight control systems. So if we imagine that drone flying to and from the Amazon truck, the drone has to a certain extent autonomous to say, Oh, this gust of wind took me over here. And this downdraft took me there. So I’m gonna autonomously control myself, or lots of other kinds of examples like that. So as we increase computing power, we increases artificial intelligence, machine learning, we’re going to have devices that can sensors that can sense more things, give us feedback, and it will relieve us of mundane tasks, like getting out of a truck, walk into someone’s house and walking back to that truck. So..

Mario Fachini [25:56]
Or driving.

Eric Shepherd [25:57]
Or driving? Yeah, exactly. autonomous vehicle.

Mario Fachini [26:00]
You got me thinking about the freeways now that they’ve mapped a lot of them with LiDAR, you know, autonomous driving?

Eric Shepherd [26:07]
Yes, yes.

Mario Fachini [26:09]
That’s a lot of data. That’s a whole lot of data to process.

Eric Shepherd [26:16]
I think, in automated vehicles, we’re probably going to go through a period where we get frustrated by automated vehicles. So those of us that are still driving and we’re enjoying driving, we’re going to get frustrated by these over cautious, autonomous vehicles. And so people will tend to cut them off or in, so they’ll be safer, but they’ll be kind of frustrating to be on the roads. So we just…

Mario Fachini [26:44]
You really think so. You think they’re gonna be like the student drivers on the road?

Eric Shepherd [26:49]
I think so. Yeah. Especially in the cities, I think on the freeway, it’s going to be easy, follow the white line, and it won’t be too difficult. But when you get into a city, it’s more difficult to spot children running into the street by accident or someone leaving a black garbage can on the side of the road at night. So I was recently in a autonomous vehicle in Las Vegas. And they had put some cones out to signify that there were some dents in the road. And the car just became confused that he didn’t know what to do. And what was happening was that other cars were kind of cutting us off because they were frustrated and this one had a driver who could take over and then be a little bolder in pulling out into the traffic to get around these cones.

Mario Fachini [27:46]
Okay. Yeah, I think I’m personally looking forward to it in the long distance hauls on the freeway, I don’t like city driving really to begin with, because it’s so erratic. So any chance I can find a straightaway or a freeway, I’m taking it. But do not have to drive for hours straight to the destination. I mean, anything over two or three, I’m probably jumping on a plane anyway. But just for a longer distance. I think it’ll be great. Because maybe you and I could be on the phone, I could be doing something more productive than just… Maybe just relaxing.

Eric Shepherd [28:24]
I completely agree. I mean, long distance driving is for automation. But then of course, we get into automated trucks then. So it would be natural for us to automate trucks. But there’s about two people involved in the trucking industry. So it would have a massive impact on employment, should we automate all trucks? That’s probably, you know, we’re looking for that to be happening in probably 10 years. So now we get to the challenge of how we can upskill people and rescale people, because we don’t want to put them out of work and have them not being able to make a contribution to the world. I mean, they’re going to be frustrated and irritated.

Mario Fachini [29:08]
Yeah and I think there’s going to be a lot with just trucks with how big and heavy in the shipments and stuff. It’s like, I don’t want anyone to get hurt in a sedan or a normal vehicle. But when you have a million dollar, 2 million dollar payload, there’s the logistics, and also the safety issues. I mean, like you’re saying about those cones if the computer can’t interpret four orange cones on level ground, let alone throwing ice snow, a pothole or something into the mix? Maybe you start off with a pillow shipment or something. I don’t know. It’s interesting to think about.

Eric Shepherd [29:43]
Well, I think a lot of this is going to be…

Mario Fachini [29:45]
If you’re transporting oil, I mean, you could argue the machine can be more awake and alert longer than a person can but someone who’s done something for 40 years. I still probably bet on them.

Eric Shepherd [30:06]
The challenge, I think, is when automation starts looking after some of the mundane tasks like, keep lane control, then the drivers start switching off, they go, Oh, I don’t really have to pay attention. So now the risk of them falling asleep or not being engaged becomes higher. And we’ve seen now with Tesla drivers and other drivers that have automated vehicles that they just nod off, because they don’t have any activity to do to control the vehicle. So I think we’ve got to get to a point it’s one or the other. And the driver needs to know you are really in control of this or now we’re going to trust automation, because in this case, automation is probably going to be a very interesting transition.

Mario Fachini [30:54]
Yeah, it’s interesting. I’m glad we’re doing it. And I think it has its place because I’ll never forget, I had my driver pick me up, I was going to go speak in California, and to go to the airport and everything. And on the way back, I took a couple of detours. And he was like, you should just have me drive you every day because I was in the back making phone calls doing stuff. And then one of the rides I just relaxed. And I was way more productive than just like sitting around going oh, a card cut me off. This is nice. And you don’t want to, I mean, it’s very interesting to think about so I’m excited for it. I appreciate you sharing this. I have one more question for you before we thank our sponsor, and it’s the Wheel of Whatever. You get to pick yellow or black. Each one has a different question. Can’t you see them all right there.

Eric Shepherd [31:44]
Okay, Yellow. Do I pick one?

Mario Fachini [31:47]
Yellow. Okay. Yeah, yellow is fine. Okay, so it’s 50, 50 shots.

Eric Shepherd [31:56]
We’re gonna automate this in future.

Mario Fachini [32:00]
Actually I’ve thought about doing it. That’s been a work in progress, the last few 100 episodes, but I probably could get a trigger to spin it or something. I don’t plan on getting a standard.

Eric Shepherd [32:10]
I’ll pick it and do it.

Mario Fachini [32:15]
My question for you is the stuff from the Jetsons, we’ve got the watches, we’ve got the talking through intercom stuff. What about the flying cars when are those coming out?

Eric Shepherd [32:27]
I’m not a great believer in flying cars. But I’m not an expert on this. The reason I don’t think flying cars is so practical, it just feels like it needs more energy to lift something off the ground and move. And there’s better ways.

Mario Fachini [32:44]
But once it’s off the ground, you can go way faster, and there’s no one in your way.

Eric Shepherd [32:47]
Oh, well, what you could do is put tunnels under the ground with a safer controlled environment such as the boring…

Mario Fachini [32:58]
The vacuum tubes.

Eric Shepherd [33:00]
Or overhead where…so the idea of having autonomous vehicles that just turn up and will shoot you into a tunnel take you to from Miami to Orlando, and you get out of the other end feels like a more practical way to go just from an energy consumption standpoint.

Mario Fachini [33:22]
Well, I appreciate your honesty, and that was on my mind with everything we’re talking about. So thank you for that. We’re gonna thank our sponsor, and come back for the Imperfect Action Round.

Sponsor – Free Business Book Publishing Course [33:32]
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Mario Fachini [35:03]
And we are back with the Imperfect Action Round. Eric, are you ready to take Imperfect Action?

Eric Shepherd [35:08]

Mario Fachini [35:11]
Excellent. I got three questions for you with 60 seconds or less answers. The first one is what is the fastest path to the profits?

Eric Shepherd [35:24]
Was I meant to write a book or something before I answer this question, I think the fastest part of…

Mario Fachini [35:29]
Oh, no, what do you think is the fastest way for a company to make more money?

Eric Shepherd [35:34]
Understand your customer, talk to your customer, understand their problem, make sure you match your solution with their problem.

Mario Fachini [35:42]
Excellent. Number two, what is the biggest problem your prospects are making and the fastest way for them to fix it?

Eric Shepherd [35:50]
The biggest challenge that I see for my prospects, but also members of the town transformation guild, is how do people remain agile, remain relevant as the future of work is changing, as learning is changing, as leadership is changing. So keeping up, staying relevant is the biggest challenge.

Mario Fachini [36:14]
Yes, relevancy. Huge, thank you for that. The third one is what is the best way to maximize customer lifetime value?

Eric Shepherd [36:24]
Provide value. And it kind of goes back to understanding your customer, constantly seeking to understand the problems that they’re tackling, not only now, but what they expect to be tackling and keeping your business aligned to solve their problems.

Mario Fachini [36:43]
Very good. What books would you recommend to Expert Authority World?

Eric Shepherd [36:48]
I have a list on our website. There’s so many books that I’ve thoroughly enjoyed. And so I would obviously recommend the book I’ve recently published called Talent Transformation, which deals with the issues of the fourth industrial revolution, and how you can use mindset and skill set to have a successful outcome. And then how can you assess individuals, teams and organizations and correlate that together? There are so many other books, one of the books, just picking one. Moving from good to great. It’s an old favorite, it’s probably 15 years old. Now. There’s another one that I thoroughly enjoyed a recent reading called the AI superpowers, which is how the Chinese are progressing with their AI systems.

Mario Fachini [37:43]
Excellent. Thank you for those. Where would you like people to learn more?

Eric Shepherd [37:48]
I would love them to learn more by going to the website, www.TalentTransformation.com. And there… there are a lot of free resources and also more information about the book.

Mario Fachini [38:02]
Excellent. Well, I’ve thoroughly enjoyed this. I appreciate your time and expertise. It was a pleasure having you.

Eric Shepherd [38:10]
Thank you so much. It was a pleasure.

Mario Fachini [38:14]
Alright, Expert Authority World. We have another great episode here today. I’ll see you tomorrow. Have a great day. And God bless.

Sponsor – Free Business Book Publishing Course [38:22]
You’re already the expert. But have you transformed your expertise into a tangible asset that will generate unqualified leads while increasing profit for you 24 Seven? And if so, how well are you promoting it? With the expert authority effect publishing method it’s easier and faster than ever. Visit freebusinessbookpublishingcourse.com today to learn the seven steps to publish and promote your nonfiction lead and profit generating business book in eight weeks. Visit freebusinessbookpublishingcourse.com to get started now, once again, that’s freebusinessbookpublishingcourse.com.

www.EAInterviews.com [38:55]
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